Sarjo Ngum
Morris Heights Health Center
Mount Vernon,NY
1
Language
3
Certifications
8
years of professional experience
Medical Assistant supporting patient intake, exam preparation, and accurate documentation in ambulatory care settings, recording 20+ vital signs readings per day. Manages vital signs, insurance verification, appointment scheduling, and confidential patient records while helping providers during exams and procedures. Brings calm, compassionate support to pediatric and elderly patients and keeps visit flow organized.
Work History
Cashier / Customer Service Representative
3 Years 1 Month- Processed cash, credit, and digital transactions accurately using POS systems.
- Balanced cash drawers and prepared end-of-day reports to support accurate closing procedures.
- Kept checkout areas clean and organized to support smooth customer flow.
- Provided clear product information to guide customers toward the right purchases.
- Supported multiple checkout tasks simultaneously while maintaining steady service during busy periods.
Customer Service Representative
1 Year 2 Months- Handled 5,5-10 customer inquiries per day across phone, email, and in person while maintaining consistent service quality.
- Responded to customer inquiries across phone, email, and in person with clear, timely communication.
- Resolved customer issues efficiently while maintaining high satisfaction and steady service standards.
- Documented interactions accurately and updated customer records to support follow-up and continuity.
- Collaborated with team members to improve service processes and strengthen day-to-day workflow.
Medical Assistant
3 Years 1 Month- Supported 10,10-20 patient visits per shift by preparing exam rooms and assisting providers during procedures.
- Scheduled appointments and verified insurance information to support smooth patient flow and front-desk coordination.
- Maintained accurate patient records and confidential documentation in line with HIPAA compliance standards.
- Provided compassionate care to pediatric and elderly patients throughout exams, visits, and daily support needs.
- Coordinated patient assessment tasks and communicated clearly with healthcare providers to keep exams moving efficiently.
- Handled multiple responsibilities at once, balancing documentation, scheduling, and patient support in a fast-paced clinic setting.
Education
Associate of Applied Science - Medical Assisting
Skills
Customer service & patient care
Appointment scheduling
Insurance verification
Medical records & documentation
HIPAA compliance
Vital signs & patient intake
Patient assessment
Phlebotomy support
Specimen collection
Infection control
EKG lead placement
Point-of-care testing
Certification
Medical Assistant (MA)
Additional Information
Bilingual: English and Wollof
Additional Information
- Experience working with pediatric and Alzheimer’s patients
- Flexible schedule, including weekends and evenings
Timeline
Medical Assistant
Morris Heights Health Center
05.2020 - 06.2023Read More
Customer Service Representative
Amazon.
01.2019 - 03.2020Read More
Cashier / Customer Service Representative
Cookies Department store
11.2015 - 12.2018Read More
Monroe University
Associate of Applied Science from Medical Assisting
Read More