Taizhanae James
Louisville,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EDDA Dental Assistant
Aspen Dental-Louisville, KY
2021.06 - Current
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Charge Entry Specialist
UofL Physicians-Louisville, KY
2018.04 - 2021.06
- Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
- Captured and entered professional charges.
- Verified insurance eligibility and information to update database.
Dental Assistant Internship
Pierce and Mitchell-Louisville, KY
2018.01 - 2018.03
- X-ray processing and mounting
- Diagnostic impressions
- Sterilize instruments
- Chairside Assisting
- Shadowed restorative, endo, oral surgery, and pediatric procedures.
Call Center Rep
Teleperformance-Louisville, KY
2016.10 - 2018.01
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Rep
Gordon Food Service-Greensburg, PA
2015.10 - 2016.05
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Sales Associate
Dollar General-Louisville, KY
2014.08 - 2015.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma in Dental Assisting -
ATA College
Louisville, KY05.2018
Skills
- Dental Radiography
- Equipment Sterilization
- Treatment room setup
- Appointment Scheduling
- Professionalism and Etiquette
- Cross-Training Capabilities
- Office Administration Duties
- Patient Care Coordination
- Customer Service
- Problem-solving abilities
- Call center experience
- Patient confidentiality
Certification
- RDA - Registered Dental Assistant
- X-RAY
- CPR
Timeline
EDDA Dental Assistant
Aspen Dental-Louisville, KY
2021.06 - Current
Charge Entry Specialist
UofL Physicians-Louisville, KY
2018.04 - 2021.06
Dental Assistant Internship
Pierce and Mitchell-Louisville, KY
2018.01 - 2018.03
Call Center Rep
Teleperformance-Louisville, KY
2016.10 - 2018.01
Customer Service Rep
Gordon Food Service-Greensburg, PA
2015.10 - 2016.05
Sales Associate
Dollar General-Louisville, KY
2014.08 - 2015.09
Diploma in Dental Assisting -
ATA College
- RDA - Registered Dental Assistant
- X-RAY
- CPR
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