Summary
Overview
Work History
Education
Skills
Timeline
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Taj Lubrano

Portland,OR

Summary

Adept at fostering customer loyalty and streamlining operations, my tenure at Planet Fitness Portland honed my customer service expertise and organizational prowess. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Hardworking and flexible individual.

Overview

2
2
years of professional experience

Work History

Front Desk Member

Planet Fitness Portland
04.2023 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased customer loyalty by addressing concerns promptly and professionally.
  • Answered customer telephone calls promptly and appropriately handled needs.

Camp Counselor Volunteer

Camp Yakity Yak
08.2023 - 08.2023
  • Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
  • Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
  • Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
  • Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
  • Developed an inclusive atmosphere among diverse groups of children by fostering respect for cultural differences.
  • Promoted teamwork and collaboration among campers through group projects and team-building exercises.

Retail Sales Associate

Dicks Sporting Goods
06.2022 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Jesuit High School
Portland, OR
06.2024

Skills

  • Team player attitude
  • Strong Organization
  • Customer service expertise
  • Hard Worker/Reliable
  • Listening Skills
  • Teamwork and Collaboration
  • Relationship Building

Timeline

Camp Counselor Volunteer

Camp Yakity Yak
08.2023 - 08.2023

Front Desk Member

Planet Fitness Portland
04.2023 - Current

Retail Sales Associate

Dicks Sporting Goods
06.2022 - 08.2022

High School Diploma -

Jesuit High School

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Taj Lubrano