Tanya Whetstone
Commerce,TX
Summary
Results-oriented claims adjuster with a proven track record of efficiently managing and resolving complex insurance claims. Skilled in conducting thorough investigations, evaluating damages, and negotiating fair settlements. Strong attention to detail and excellent communication skills enable effective collaboration with clients, legal professionals, and other stakeholders. Committed to providing exceptional customer service and ensuring timely claim resolution while adhering to industry regulations and company policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
Statefarm Insurance
Irving, TX
07.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Maintained regulatory adherence during management of high-volume claims.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Followed up with customers on unresolved issues.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
Unemployed
Nonexistent
10.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Team Lead
Qorvo
Dallas, TX
01.2020 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Store Manager
Finish Line (located inside Macy's)
Mesquite, Texas
02.2014 - 01.2020
- Recruited, developed and assessed team members in sales and marketing.
- Oversaw employee scheduling and payroll processing to guide operations.
- Analyzed and settled multi-faceted issues that effected executive leaders and business outcomes.
- Reported to the district manager regarding all store and staff issues.
- Verified merchandise pricing accuracy and display conformity.
- Responded to customer concerns with friendly and knowledgeable service.
- Instructed staff on appropriately handling difficult and complicated sales.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
- Executed inventory checks every three months.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained current knowledge of jobs through regular meetings.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed, hired and developed top talent and strengthened workflow productivity.
Education
High School Diploma -
Justin F. Kimball
Dallas, Texas1988
Skills
- Adaptable
- Self-motivated
- Goal driven
- Strong verbal communication
- Team liaison
- Team leadership
Accomplishments
Have received several ovations from customers and the company.
Certification
Adjusters licenses
Timeline
Claims Specialist
Statefarm Insurance
07.2023 - Current
Unemployed
Nonexistent
10.2022 - 07.2023
Team Lead
Qorvo
01.2020 - 10.2022
Store Manager
Finish Line (located inside Macy's)
02.2014 - 01.2020
High School Diploma -
Justin F. Kimball