Taja Calvin
West Lafayette,IN
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Operations Officer
Sanctuary Home Care Agency
West Lafayette , IN
2020.04 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Verified compliance with best business practices throughout organization.
- Maintained constructive client and vendor relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Manager
Rest Assured
Lafayette , IN
2012.11 - 2021.05
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees and patrons.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Quality Control Inspector
Teleservices Direct
Lafayette , IN
2006.10 - 2012.11
Education
Thornton High SCHOOL
Harvey, IL 2002.09 - 2006.06
Skills
Employee performance
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Officer
Sanctuary Home Care Agency
2020.04 - Current
Manager
Rest Assured
2012.11 - 2021.05
Quality Control Inspector
Teleservices Direct
2006.10 - 2012.11
Thornton High SCHOOL
2002.09 - 2006.06
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