Taja Harris
Richmond,USA
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRN Nursing Assistant
Texas Children Hospital
07.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Maintained patient records accurately, supporting effective care coordination.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained new nursing assistants on protocols, enhancing team efficiency and cohesion.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Nursing Assistant/Unit Secretary
Houston Methodist
10.2023 - 01.2025
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Managed patient scheduling and maintained accurate records for efficient clinic operations.
- Coordinated communication between medical staff, patients, and families to ensure seamless care delivery.
- Assisted in preparing reports and documentation for medical staff, ensuring compliance with regulatory standards.
- Implemented filing systems that improved accessibility of patient information and enhanced workflow efficiency.
- Managed patient check-in and registration processes efficiently, ensuring accurate data entry and compliance with policies.
- Assisted patients in navigating healthcare systems, providing clear information regarding appointment scheduling and financial responsibilities.
- Collaborated with clinical teams to ensure seamless patient flow and address any access-related issues promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Healthcare Call Center Representative
VXI
09.2022 - 10.2023
- Handled high volumes of inbound customer inquiries, providing accurate information and resolving issues effectively.
- Utilized CRM software to track interactions and ensure timely follow-ups with customers.
- Assisted patients in understanding healthcare procedures and resolving billing issues effectively.
- Responded to patient inquiries regarding insurance coverage, appointment scheduling, and medical records.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Unit Secretary
HCA Healthcare
01.2021 - 09.2022
- Coordinated patient appointments and managed scheduling effectively to optimize clinic operations.
- Maintained accurate medical records, ensuring compliance with privacy regulations and organizational standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Utilized electronic health record systems for data entry and retrieval to support clinical operations.
Administrative Assistant
SS Strong Law Firm
03.2020 - 01.2021
- Managed correspondence and communication, ensuring timely responses and professional representation.
- Managed high call volumes while maintaining composure and professionalism.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Assisted in compiling reports by inputting and verifying data from multiple sources.
- Executed data entry tasks with high attention to detail and accuracy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Follow established procedures and guidelines for claim submissions.
- Communicate with team members or supervisors about any issues or discrepancies.
- Handle confidential information with integrity and discretion.
Education
High School Diploma -
BF Terry High
Rosenberg, TX05.2016
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Data entry
- Customer service
- Customer satisfaction
- CRM proficiency
- Inbound phone calls
- Email management
Certification
- Driver's License
- First Aid Certification
- BLS Certification
Timeline
PRN Nursing Assistant
Texas Children Hospital
07.2025 - Current
Nursing Assistant/Unit Secretary
Houston Methodist
10.2023 - 01.2025
Healthcare Call Center Representative
VXI
09.2022 - 10.2023
Unit Secretary
HCA Healthcare
01.2021 - 09.2022
Administrative Assistant
SS Strong Law Firm
03.2020 - 01.2021
High School Diploma -
BF Terry High