Tajae Cole
Miramar
Summary
Goal-oriented individual with several years of diverse experience in tractor trailer operation, warehousing & distribution operations, management, customer service and retail & merchandising, committed to continuous improvement and operational excellence, ready to help team achieve company goals. I posses exceptional communication and project management skills, proven to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes, quality and supporting business objectives.
Overview
7
7
years of professional experience
Work History
Tractor Trailer Truck Driver
NB Logistics
04.2023 - 03.2025
- Perform thorough pre-and post-trip inspections, basic maintenance and common repair actions from potential issues to keep equipment operating at full capacity.
- Maintained a safe driving record through vigilant adherence to traffic laws and safety regulations.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Utilized GPS and other navigation tools to plan and adjust routes to account for changing weather and traffic conditions to ensure timely pickups and deliveries.
- Secured cargo for transport using straps, chains, or other appropriate securing devices to prevent damage in transit.
- Kept accurate logs of hours driven per day per federal regulations ensuring compliance with mandated rest periods and preventing driver fatigue.
Process Assistant
Amazon
08.2019 - 04.2024
- Mentored junior staff members and conducted regular training sessions on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted management with workforce planning and allocation to ensure optimal staffing levels during normal and peak periods.
- Ensured compliance with safety regulations and company policies by conducting thorough audits and addressing potential hazards promptly.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved root cause analysis for process issues to drive optimal workflow and business growth.
- Execute dispatch operation, ensuring packages are accounted for by delivery associates and partners.
- Assist with customer service request for on-road or in-station issues, to ensure customer satisfaction.
- Execute routine engagement events for staff, delivery associates & partners.
Truck Assistant
Ebronz Trucking (Rooms to Go Contractor)
05.2018 - 04.2019
- Enhanced customer satisfaction through professional interactions during delivery drop-offs and pickups.
- Efficiently managed inventory on the truck, enabling accurate tracking of goods throughout the delivery process.
- Assemble furniture merchandise, resolve simple mechanical problems.
Education
Program Certificate - Commercial Vehicle Driving
Sheridan Technical College (West Campus)
Pembroke Pines, FL11-2019
High School Diploma -
Dunoon Park Technical High School
Kingston, Jamaica06-2015
Skills
- Professionalism and work ethic
- Dependable, cooperative and responsible team player
- Ability to work on own initiative
- Organized and outstanding technical analyst
- Self-starting team player who exhibits strong leadership skills to complete tasks in a timely manner
Timeline
Tractor Trailer Truck Driver
NB Logistics
04.2023 - 03.2025
Process Assistant
Amazon
08.2019 - 04.2024
Truck Assistant
Ebronz Trucking (Rooms to Go Contractor)
05.2018 - 04.2019
Program Certificate - Commercial Vehicle Driving
Sheridan Technical College (West Campus)
High School Diploma -
Dunoon Park Technical High School
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