Summary
Overview
Work History
Education
Skills
Timeline
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Tajahnay Hollins

Morrow,GA

Summary

Organized Public Relations Coordinator bringing a proven track record of managing social media and branding for diverse industries. Excellent leadership skills with strong intuition and sound judgment. Commended for intense focus and work ethic with an aptitude for developing and implementing highly successful PR campaigns.

Overview

7
7
years of professional experience

Work History

Outbound Call Center Agent

Aspen Media LLC
01.2024 - Current
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
  • Generated leads for the sales team by identifying potential customers through targeted outbound calls.
  • Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.

Student Ambassador

ATL Year Of The Youth
06.2023 - Current
  • Developed essential leadership skills through participation in specialized training programs and workshops offered by the city of Atlanta.
  • Enhanced collaboration among Student Ambassadors by facilitating group meetings, resulting in improved team cohesion and effectiveness.
  • Organization of volunteer opportunities for fellow ambassadors contributed significantly toward strengthening local community partnerships.

Customer Experience Specialist

Instacart
03.2022 - 05.2023
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Provided personalized service, anticipating customer needs and offering tailored solutions.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.

Cashier Team Lead

Chick-fil-A
01.2017 - 05.2021
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Bachelor of Arts - Communications & Media Studies

Clayton State University
Morrow, GA
08.2025

High School Diploma -

Morrow High School
Morrow, GA
05.2019

Skills

  • Call Scheduling
  • Time Management
  • Customer Service
  • Interpersonal Skills
  • Professionalism
  • Documentation
  • Exceptional writer
  • Mac and PC proficient
  • Strong written and verbal communication skills
  • Adobe Systems Creative Cloud
  • Social Media Marketing

Timeline

Outbound Call Center Agent

Aspen Media LLC
01.2024 - Current

Student Ambassador

ATL Year Of The Youth
06.2023 - Current

Customer Experience Specialist

Instacart
03.2022 - 05.2023

Cashier Team Lead

Chick-fil-A
01.2017 - 05.2021

Bachelor of Arts - Communications & Media Studies

Clayton State University

High School Diploma -

Morrow High School

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Tajahnay Hollins