Ta'jai Holmes
Dunbar,WV
Summary
A seasoned computer science engineer with 3 years of experience, proficient in various programming languages. 8 years experience with dynamic and results-oriented professional in customer service and problem-solving with corporate escalations, attorney generals, & better business bureaus. Excelled in handling countless customer interactions daily via email & phone leveraging powerful negotiation and critical thinking skills to resolve complex issues. Trained agents, showcasing adaptability and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Computer Science Engineer & CS Agent
Live Nation Entertainment Inc.
10.2014 - Current
- 3 years experienced computer science engieering
- Responding to Attorney General complaints & Smalls claims courts
- Coming up with solutions through the Better Business Bureau
- Assisting with Legal escalations
- Handling customer service communications through social media
- Resolving Corporate Escalations
- Training agents on various work tasks
- Assisted multiple customers in average of 4 minutes by answering questions, responding to inquiries and handling telephone requests.
- Assisted buyers with buying tickets by giving them the best seats possible in their price level.
- Answered average of 60 calls and 40 emails per day, addressing customer inquiries, solving problems, and selling tickets for major events.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Assisted buyers on how to resale their tickets for events they wouldn't attend.
- Assisted buyers on retrieving their tickets in time for events and also how to use the tickets at the point of entry.
- Assisted sellers and season ticket holders on receiving their payments for tickets they sold.
Education
BridgeValley Community & Technical College
2001 Union Carbide Drive, South Charleston, WV 253undefined
South Charleston High School
Charleston, WV2014
Skills
- Computer Science
- Data Entry
- Querying Data
- Building Dashboards
- Command line skills
- Programming languages
- Analytical thinking
- Coding
- Generative AI Fundamentals
- Data Visualization
- Dashboard Creation
- Elasticsearch query building
- Data exploration
- Time series analysis
- Data analysis
- Powerful negotiator
- Syntax skills
- Problem solving strength
- Customer service
- Inventory management
- Sale expertise
- Adaptability
- Trainer
- Accounting
- Order processing
- Attention to detail
- Answering incoming calls
- Making outbound calls
- Skilled typist
- Decision Making
- Empathy
- Critical Thinking
Timeline
Computer Science Engineer & CS Agent
Live Nation Entertainment Inc.
10.2014 - Current
undefined
South Charleston High School
BridgeValley Community & Technical College
Similar Profiles
Declan CondonDeclan Condon
Assistant to Production Manager at Live Nation EntertainmentAssistant to Production Manager at Live Nation Entertainment
JENNIFER THOMASJENNIFER THOMAS
Recruiter at Live Nation Entertainment Inc.Recruiter at Live Nation Entertainment Inc.
Dania JohnsonDania Johnson
Senior Vice President of Finance at Groot Hospitality JV of Live Nation EntertainmentSenior Vice President of Finance at Groot Hospitality JV of Live Nation Entertainment
Andrew BrundageAndrew Brundage
Premium Seat Sales Manager at Live Nation Entertainment Inc.Premium Seat Sales Manager at Live Nation Entertainment Inc.
Julie YeagerJulie Yeager
PARALEGAL at FORBES LAW OFFICES, PLLCPARALEGAL at FORBES LAW OFFICES, PLLC