Tajana Brown
Summary
Customer-focused technology professional with extensive experience in Apple product support and troubleshooting. Utilizes strong technical knowledge and problem-solving skills to resolve inquiries and enhance client satisfaction. Collaborates effectively within teams to achieve goals and deliver high-quality service, demonstrating adaptability and reliability in fast-paced environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Field technical support agent
H&R Block/Telus
Las Vegas
10.2025 - 02.2026
- Delivered technical support to tax pros via phone and email, enhancing customer satisfaction.
- Diagnosed technical issues and delivered on-site support to resolve problems efficiently.
- Guided tax pros in navigating H&R Block's new systems during training sessions.
- Las Vegas, Nevada
Tax preparation assistant
Teleperformance
03.2025 - 04.2025
- Assisted in preparing tax returns and filings for accurate, timely submission.
- Created and maintained tax records, contributing to reduced tax liabilities.
- Worked remotely to complete tasks efficiently
Apple Advisor
Apple Advisor, Kelly Services
North Las Vegas
08.2021 - 07.2022
- Guided customers through software updates and hardware installations, enhancing device performance and user satisfaction.
- Implemented innovative problem-solving strategies to resolve customer concerns swiftly and efficiently.
- Implemented innovative problem-solving strategies, resolving customer concerns swiftly and improving overall service experience.
- Managed high volume of inbound calls, delivering professional support and maintaining customer satisfaction under pressure.
- Mentored and served as an advisor to student organizations, helping them to develop leadership skills and build successful outreach programs.
- Implemented quality control measures to ensure product quality standards were met.
Call Center Representative
Sykes
Montgomery
06.2020 - 10.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Built trust with clients by addressing concerns accurately and providing tailored resolutions.
- Assisted customers with overdraft fees during Covid-19 by downgrading accounts to avoid charges.
- Managed operations in Montgomery, ensuring efficient workflow.
Call Center Representative
Teleperformance
Hobart
05.2019 - 08.2019
- Thrived in fast-paced environments, ensuring timely and accurate responses to customer inquiries.
- Worked with Sallie Mae customers, they would call in about the different student loans they had for new or old students.
- Assisted Sallie Mae customers with inquiries regarding various student loans over the phone.
- Managed inventory for Hobart location
Line Worker
Chipotle
Hobart
03.2016 - 04.2017
- Prepared food for customers to ensure quality service
- Prepare food in the back, such as salsa, guacamole, cut cheese, and etc.
- Cleaned and sanitized dishes in a busy kitchen environment.
- Operated Hobart equipment to efficiently wash dishes.
- Maintained store cleanliness by regularly sweeping and mopping floors.
- Welcomed customers at the entrance with a friendly smile.
Education
Associate of Arts - Chef
Auguste Escoffier School of Culinary Arts
DenverBachelor's - Biology
Alabama State University
MontgomeryHigh School Diploma -
Thea Bowman Leadership Academy
Gary, IN 08.2014 - 01.2018
Skills
- Technical Diagnostics
- Field Support
- Customer Service
- Inventory
- Excel
- MS Office
- Microsoft Word
- Problem Solving
- Adaptability
- Sales
- Marketing
- Management
- Critical Thinking
Timeline
Field technical support agent
H&R Block/Telus
10.2025 - 02.2026
Tax preparation assistant
Teleperformance
03.2025 - 04.2025
Apple Advisor
Apple Advisor, Kelly Services
08.2021 - 07.2022
Call Center Representative
Sykes
06.2020 - 10.2021
Call Center Representative
Teleperformance
05.2019 - 08.2019
Line Worker
Chipotle
03.2016 - 04.2017
High School Diploma -
Thea Bowman Leadership Academy
08.2014 - 01.2018
Associate of Arts - Chef
Auguste Escoffier School of Culinary Arts
Bachelor's - Biology
Alabama State University