Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajané Gutridge

Willingboro,NJ

Summary

Proactive and results-oriented professional with a background at TD Bank, where I enhance customer satisfaction and streamline internal processes. Skilled in data entry and complaint resolution, I excel in reducing uncollectible debt and improving financial reporting. Committed to following company protocols, protecting sensitive account information and providing legendary customer service. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Credit Card Customer Service Representative

TD Bank
10.2022 - Current
  • Enhance customer satisfaction by efficiently addressing and resolving credit card issues.
  • Uncover unusual bank activity, fraud patterns and techniques to combat fraudulent and unauthorized transactions.
  • Restrict card usage and place account holds to limit potential losses.
  • Manage and deescalate customer complaints in a compassionate and professional manner.
  • Collaborate with other team members enhancing overall efficiency within the department.

Accounts Receivable Clerk

Amalgamated Financial Group
08.2019 - 10.2022
  • Navigated accounting software to record, store, and analyze information.
  • Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
  • Maintained billing filed, payments received and pending payment files.
  • Generated and shared reports with management including weekly aging reports and month-end closing reports.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.

Education

High School Diploma -

Manalapan High School
Manalapan, NJ

Skills

  • Data entry proficiency
  • Complaint resolution
  • Payment processing
  • Organization and recordkeeping
  • Financial records and reporting
  • Banking Operations
  • Transaction Analysis
  • Microsoft Office

Timeline

Credit Card Customer Service Representative

TD Bank
10.2022 - Current

Accounts Receivable Clerk

Amalgamated Financial Group
08.2019 - 10.2022

High School Diploma -

Manalapan High School

Similar Profiles

CREATE PROFILE
Tajané Gutridge