Tajauna Pleasants
Richmond,VA
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
VCU Health System
11.2020 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Security Officer
Rmc Events
09.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Toll Attendant
Rmta
07.2014 - 09.2020
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06.1991
Skills
- Product Sales
- Guest Satisfaction
- Financial Information Review
- Financial Transactions
Timeline
Guest Service Representative
VCU Health System
11.2020 - Current
Security Officer
Rmc Events
09.2019 - Current
Toll Attendant
Rmta
07.2014 - 09.2020
High School Diploma -
Highland Springs High School
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