Tajay Smith
Mount Vernon,NY
Summary
Dependable and performance driven professional with experience in logistics, delivery operations, customer service, and healthcare support. Proven ability to manage high volume workloads, meet strict deadlines and maintain accuracy in fast paced environments. Strong background in route management, customer communication and problem resolution. Recognized for reliability, efficiency and ability independently or as part of a team.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
01.2020 - 09.2021
- Sorted and loaded high volumes of packages in a fast-paced warehouse environment.
- Improved loading efficiency through proper organization and space utilization.
- Followed safety procedures to maintain a secure work environment.
- Met productivity targets while maintaining accuracy and consistency.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Cashier/Stocker
Dollar Tree
09.2021 - 02.2024
- Processed 100+ transactions per shift with high accuracy and efficiency.
- Delivered strong customer service by assisting with purchases, returns and inquiries.
- Resolved strong customer concerns professionally, improving overall customer experience.
- Maintained organized sales floor and restocked merchandise as needed.
- Balanced cash drawer daily with consistent accuracy.
Delivery Walker
Flash Direct
02.2024 - 07.2024
- Completed high volume deliveries on foot in dense urban areas under strict time constraints.
- Maintained consistent on time delivery performance across assigned routes.
- Communicated directly with customers to confirm delivery details and resolve issues.
- Adjusted routes in real time to handle obstacles such as closures and access limitation.
- Ensured package accuracy and security throughout the delivery process.
Customer Care Representative
CVS/caremark
10.2024 - 08.2025
- Assisted 50+ customers daily with prescriptions, billing, and insurance inquiries.
- Verified insurance eligibility and processed prescription information accurately.
- Entered and maintained patient records while ensuring full HIPAA compliance.
- Handled high call volumes and resolved issues efficiently in a fast paced environment.
- Collaborated with pharmacists and team members to support daily operations.
- Contacted providers offices on the behave on customers to help resolve inquiries.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Delivery Driver
DMRS
10.2025 - 01.2026
- Delivered 150-250+ packages daily while consistently meeting strict delivery deadlines.
- Achieved high delivery completion rates and maintained strong customer satisfaction.
- Optimized delivery routes using GPS systems to improve efficiency and reduce delays.
- Loaded, organized and scanned packages to ensure accuracy and proper sequencing.
- Operated company vehicle safely in high traffic and varying weather conditions.
- Independently resolved delivery issues, including missing addresses and access challenges.
Delivery Driver
9 Mill Corp.
04.2026 - Current
- Delivered 150-250+ packages daily while consistently meeting strict delivery deadlines.
- Achieved high delivery completion rates and maintained strong customer satisfaction.
- Optimized delivery routes using GPS systems to improve efficiency and reduce delays.
- Loaded, organized and scanned packages to ensure accuracy and proper sequencing.
- Operated company vehicle safely in high traffic and varying weather conditions.
- Independently resolved delivery issues, including missing addresses and access challenges.
Education
Associate of Science - Business
Lehman College
Bronx, NY05-2022
Skills
- Route planning & GPS navigation
- Customer service & conflict resolution
- Time management & deadline adherence
- Package handling & inventory control
- Data entry & basic computer systems
- Cash handling & transaction accuracy
- Problem solving & decision making
- Team collaboration & reliability
Timeline
Delivery Driver
9 Mill Corp.
04.2026 - Current
Delivery Driver
DMRS
10.2025 - 01.2026
Customer Care Representative
CVS/caremark
10.2024 - 08.2025
Delivery Walker
Flash Direct
02.2024 - 07.2024
Cashier/Stocker
Dollar Tree
09.2021 - 02.2024
Package Handler
FedEx
01.2020 - 09.2021
Associate of Science - Business
Lehman College