Tajea Sheffey
Winter Garden,Florida
Summary
Dynamic team leader with a proven track record, enhancing customer satisfaction through effective problem-solving and performance improvement. Skilled in training and motivating staff, I streamlined operations to reduce wait times and boost efficiency. Committed to fostering a collaborative environment while maintaining attention to detail and achieving sales targets.
Overview
2026
2026
years of professional experience
Work History
Team Associate
Sheetz
2020 - 2021
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Assisted in maintaining store organization and cleanliness, enhancing customer experience.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Handled customer inquiries and resolved issues, promoting positive interactions and satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Operated register to process payments and collect cash payment for order totals.
Team Supervisor
Wawa
09.2021 - 06.2025
- Supervised daily operations, ensuring adherence to Wawa's quality and service standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Streamlined workflow processes to enhance efficiency and reduce wait times for customers.
- Managed inventory levels, coordinating stock replenishment to minimize shortages and waste.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with patrons.
- Collaborated with management to develop strategies for achieving sales targets and enhancing service quality.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Education
High School Diploma -
Oakland Catholic High School
Pittsburgh, PA05-2020
Certificate - Graphic Design
F.I.R.S.T. Institute
Maitland, FL06-2022
Bachelor of Science - Graphic Design
Los Angeles Film School
Los Angeles, CA10-2025
Skills
- Performance improvement
- Employee engagement
- Attention to detail
- Problem-solving
- Work Planning and Prioritization
- Team motivation
- Leadership
- Customer service
- Decision-making
- Team collaboration
Timeline
Team Supervisor
Wawa
09.2021 - 06.2025
Team Associate
Sheetz
2020 - 2021
High School Diploma -
Oakland Catholic High School
Certificate - Graphic Design
F.I.R.S.T. Institute
Bachelor of Science - Graphic Design
Los Angeles Film School