Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajha Rountree

Pace,FL

Summary

Proven track record at Baptist Hospital, enhancing customer satisfaction and surpassing company standards through effective communication and technical knowledge. Skilled in fostering relationships, maintaining HIPAA compliance, and driving process improvements. Demonstrates exceptional adaptability, organizational skills, and a results-driven approach, consistently achieving high levels of accuracy and efficiency. Excellent data entry processing skills. Diligent Liaison professional with 16 years of experience in the Healthcare industry. Honest and ethical with exceptional conflict resolution talents. Dedicated to handling all types of inquiries efficiently and effectively.

Overview

16
16
years of professional experience

Work History

Medical Billing Liaison

Baptist Hospital
07.2022 - Current
  • A centralized point of contact for all hospital billing inquiries. Research, coordinate, escalate to the appropriate area and respond timely to all internal and external billing questions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Served as the primary point of contact, fostering strong relationships between internal teams and upper management.
  • Completed data entry tasks with accuracy and efficiency.
  • Collaborated with other departments, identifying and addressing areas needing improvement.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Charge Entry Specialist

Baptist Hospital
07.2009 - 07.2022
  • Demonstrated adaptability when faced with changes in industry standards or software updates that required adjustments to established workflows and protocols within the organization .
  • Streamlined the charge entry process by collaborating closely with clinical staff to obtain necessary documentation.
  • Ensured compliance with billing guidelines by staying current on relevant regulations, policies, and procedures.
  • Contributed to practice growth by effectively coordinating with other departments to optimize billing processes across all service lines.

Front Desk Customer Service Representative

Baptist Hospital
07.2008 - 07.2009
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.

Education

Associate of Science - Medical Technology

Pensacola State College
Pensacola, FL
08.1995

Skills

  • Technical knowledge
  • Assertiveness
  • Assessment capabilities
  • Representative experience
  • Time Management
  • Multitasking
  • Organizational Skills
  • Adaptability and Flexibility
  • Self Motivation
  • ICD10/CPT Coding Knowledge
  • Allscripts EMR/EHR
  • Availity/insurance verification

Timeline

Medical Billing Liaison

Baptist Hospital
07.2022 - Current

Charge Entry Specialist

Baptist Hospital
07.2009 - 07.2022

Front Desk Customer Service Representative

Baptist Hospital
07.2008 - 07.2009

Associate of Science - Medical Technology

Pensacola State College
Tajha Rountree