TAJI RAVENELL
New York
Summary
Experienced Medical Secretary with a strong background at NYU Langone Health, specializing in high-volume scheduling and patient care. Demonstrated expertise in managing complex calendars and maintaining HIPAA-compliant records, resulting in improved workflow efficiency. Proficient in Epic documentation and insurance verification, consistently delivering high levels of patient satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Secretary
NYU Langone Fertility Center
01.2023 - Current
- Manage physician calendars, including scheduling procedures, coordinating availability, and sending calendar invites
- Organize and distribute incoming mail, faxes, and electronic correspondence
- Release medical records in accordance with HIPAA and FGP ROI policies; document disclosures in Epic and fulfill requests within required timeframes
- Process, scan, upload, and route paper and electronic documents within Epic
- Complete and process medical forms accurately, securing required signatures and routing clinical items to licensed staff
- Follow up with physicians regarding outstanding patient-care messages
- Respond to patient inquiries to ensure understanding and satisfaction; escalate clinical questions appropriately to RN/LPN/providers
- Coordinate referrals, authorizations, and workqueues for patients, providers, and insurance carriers
- Initiate and track pre-authorizations, appeals, and peer-to-peer reviews
- Communicate with pharmacies regarding prescription refill requests and clarification of demographic, insurance, or status information
- Collaborate with multiple NYU Langone sites to ensure continuity of care
- Provide patients with detailed scheduling instructions, updates, and procedural information
- Assist with special projects, reports, and departmental initiatives
- Maintain clean, organized patient and work areas; restock supplies as needed
- Serve as an NYU Langone Health Faculty Group Practice Brand Ambassador, supporting patient experience and access standards
- OB/GYN / IVF
Medical Secretary
NYU Langone Health
01.2016 - 12.2022
- Managed calendars for multiple OB/GYN physicians, coordinating appointments, procedures, follow-ups, and urgent schedule changes
- Registered new patients and ensured accurate collection, scanning, indexing, and maintenance of medical records
- Verified insurance eligibility, obtained pre-authorizations, and processed patient payments
- Entered and maintained patient demographics, insurance data, and eligibility information in Epic
- Handled high-volume inbound and outbound calls while maintaining professionalism and efficiency
- Utilized medical terminology to accurately document and transcribe patient information
- Coordinated referrals, diagnostic testing, and follow-up care
- Assisted with medical billing, coding support, and insurance claim processing
- Maintained organized, HIPAA-compliant medical records to improve workflow efficiency and accuracy
- Delivered exceptional patient service through reminder calls and timely communication
- OB/GYN Department
Education
Medical Assistant Certificate -
Tesst College of Technology
Baltimore, MDHigh School Diploma -
Long Reach High School
MarylandSkills
- Patient-centered care
- High-volume scheduling
- Epic documentation
- Insurance verification and referrals
- Medical records management
- CPT coding support
- Workflow management
- Data entry quality control
- Clinical multitasking
- Professional confidentiality
- Reminder follow-ups
- Phlebotomy procedures
- Medical terminology
Languages
- English
- French
- Haitian Creole
Certifications And Education
- Medical Assistant Certificate, Tesst College of Technology, Baltimore, MD
- High School Diploma, Long Reach High School, Maryland
Timeline
Medical Secretary
NYU Langone Fertility Center
01.2023 - Current
Medical Secretary
NYU Langone Health
01.2016 - 12.2022
Medical Assistant Certificate -
Tesst College of Technology
High School Diploma -
Long Reach High School