TAJINDER KOUR
Rosehurst Close,Halifax NS
Summary
Resourceful worker with 5 years of experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Bath & Body Works
06.2023 - Current
- Boosted store revenue through upselling and cross-selling techniques.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Trained new hires on company policies, procedures, and sales tactics helping them integrate seamlessly into the team.
Cashier Team Lead
Dairy Queen Grill & Chill
03.2022 - 06.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Customer Service Supervisor
Telecommunications (WFH)
01.2022 - 05.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Lead Hand
Progistix Solutions
- Managed inventory control, reducing waste and improving resource allocation.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to high productivity levels.
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
- Assembled pallets and crates for secure transportation of materials.
Inventory Control Supervisor
Global Pet Foods
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
- Negotiated vendor contracts for better pricing terms, contributing to overall cost reduction in procurement activities.
- Analyzed sales trends to forecast future demand patterns, enabling proactive adjustments to inventory levels as needed.
- Implemented the First In, First Out (FIFO) method to avoid food waste.
Education
Post Graduate Diploma - Supply Chain Management
Northern College of Arts And Technology
Toronto, ON08.2023
Bachelor of Commerce - Business Management
Government College For Women
Jammu09.2019
Skills
- Inventory Control
- Cash Handling
- Client Service
- Work Planning
- Problem-Solving
- Teamwork and Collaboration
- Logistics Management
- Excellent Communication
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Sales Assistant
Bath & Body Works
06.2023 - Current
Cashier Team Lead
Dairy Queen Grill & Chill
03.2022 - 06.2023
Customer Service Supervisor
Telecommunications (WFH)
01.2022 - 05.2023
Lead Hand
Progistix Solutions
Inventory Control Supervisor
Global Pet Foods
Post Graduate Diploma - Supply Chain Management
Northern College of Arts And Technology
Bachelor of Commerce - Business Management
Government College For Women
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