TaJuan Johnson
Killeen,TX
Summary
Engaging person committed to providing outstanding customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Persuasive and friendly individual poised to consistently exceed performance standards.
Overview
6
6
years of professional experience
Work History
IT Specialist
US Army
Killeen, TX
10.2023 - Current
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved conflicts between different hardware components or software programs.
Truck Driver
US Army
Wahiawa, HI
08.2019 - 05.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
Theater Crew Member
Marcus Theatres
Orland Park, IL
10.2018 - 08.2019
- Checked tickets at the door prior to each performance.
- Cleaned theater spaces following each show including sweeping floors, wiping down surfaces, and collecting trash.
- Assisted in the training of new crew members by providing guidance on proper procedures.
Education
Certfication - Security+
COMPTIA
Fort Cavazos04-2024
Master of IT - Information Technology
Purdue Global
Skills
- Customer Service
- Organization
- Product Knowledge
- Adaptable and Flexible
- Excellent Communication
- Time Management
- Customer Needs Assessment
- Continuous Improvement
Timeline
IT Specialist
US Army
10.2023 - Current
Truck Driver
US Army
08.2019 - 05.2023
Theater Crew Member
Marcus Theatres
10.2018 - 08.2019
Certfication - Security+
COMPTIA
Master of IT - Information Technology
Purdue Global
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