TaJuana King
Basket Boutique by T
Jacksonville,FL
1
Certification
22
years of professional experience
Operations Leader with 22+ years of customer service and business expertise, focusing on training 75+ associates and leading teams of 10+ as a Process Guide. Resolved customer-impacting quality issues while driving accurate outbound execution through effective cross-functional Ship Dock operations. Committed to aligning leadership with Amazon Leadership Principles to foster team collaboration and achieve operational excellence.
Work History
Business Owner
6 Years 9 Months- Own and manage day-to-day business operations, customer relationships, budgeting, vendor coordination, and service delivery.
- Consult with customers to understand needs and provide tailored solutions while maintaining high service standards.
- Developed and implemented strategic marketing plans to enhance brand visibility.
Lead Production Worker / Process Guide / Quality Lead / Problem Solver / Learning Ambassador
7 Years 10 Months- Trained and coached 75+ associates on Ship Dock processes, reinforcing standard work, safety, quality, and productivity expectations while supporting associate development and operational readiness.
- Serve as a Quality Lead, diving deep into outbound execution and identifying 25+ missing carts, helping ensure packages remained on schedule and reached customers on time.
- Investigate and correct failed moves by validating cart locations, resolving staging defects, and ensuring carts are staged in the correct zones to support accurate and timely outbound flow.
- Lead teams of 10+ associates as a Process Guide across SIOC operations and Ship Dock zones, assigning work, monitoring workflow, removing barriers, and supporting daily production goals.
- Support Outbound Dock operations as a Palletizer, Quality Associate, Problem Solver, Process Guide, and Learning Ambassador, demonstrating ownership across multiple critical functions.
- Partner with associates and leadership to identify operational gaps, resolve customer-impacting issues, and maintain high standards for package movement, staging accuracy, and shipment execution.
Basket Designer
17 Years 6 Months- Design customized gift baskets, manage inventory and supplies, coordinate vendors, and create marketing materials.
- Manage multiple customer projects simultaneously while meeting deadlines and quality expectations.
- Designed unique product displays to enhance customer engagement and drive sales.
- Collaborated with team members to develop seasonal collections aligned with current trends.
- Utilized design software to create high-quality visual content for marketing campaigns.
Forensics Specialist
4 Years 1 Month- Produced drug and blood test kits for crime scene investigators, ensuring compliance with quality and regulatory standards.
- Implemented process improvements to enhance operational efficiency and uphold high-quality output.
- Developed and implemented standard operating procedures for forensic examinations to enhance accuracy and efficiency.
Production Worker
1 Year 5 Months- Executed warehouse and production operations across client sites, ensuring adherence to safety and quality procedures.
Mail Processor / Mail Handler
3 Years 8 Months- Processed, sorted, and loaded high volumes of mail, ensuring timely delivery to carrier routes.
- Acquired knowledge of mail processing procedures and accurately operated six software programs supporting mail processing operations.
Education
Master of Business Administration - Business Administration
Bachelor of Business Administration - Business
Skills
People Leadership | Associate Training & Development | Ship Dock Operations | Process Guide | SIOC | Quality Assurance | Problem solving | Root-Cause Investigation | Failed Move Resolution | Staging Accuracy | Workflow Coordination | Customer Obsession | Inventory Management | Process Improvement | Cross-Functional Collaboration | Microsoft Office
Customer service
Customer relations
Attention to detail
Certification
Problem Solver - Current | Quality - Current | Learning Ambassador - Current | Process Guide Experience
COMMUNITY LEADERSHIP
Support youth development through basketball coaching and mentoring; assist with community events and volunteer programs.
SELECTED AMAZON LEADERSHIP ACHIEVEMENTS
- Trained and coached 75+ associates on Ship Dock processes, supporting safe, accurate, and productive execution.
- Located 25+ missing carts while serving as Quality Lead, helping keep customer packages on schedule for on-time delivery.
- Led teams of 10+ associates as Process Guide across SIOC and Ship Dock zones, coordinating work and supporting production goals.
- Corrected failed moves and staging defects to ensure carts were placed in the correct areas for accurate outbound flow.
- Supervised teams of up to 20 staff members in prior leadership experience.
Timeline
Business Owner
Jets Kouture, LLC
11.2019 - CurrentRead More
Lead Production Worker / Process Guide / Quality Lead / Problem Solver / Learning Ambassador
Amazon Fulfillment Associates
10.2018 - CurrentRead More
Forensics Specialist
Safariland Group
04.2016 - 05.2020Read More
Production Worker
Remedy Intelligent Staffing
11.2014 - 04.2016Read More
Basket Designer
Basket Boutique by T
02.2009 - CurrentRead More
Mail Processor / Mail Handler
United States Postal Service
11.2004 - 07.2008Read More
Edward Waters University
Master of Business Administration from Business Administration
Read More
Edward Waters University
Bachelor of Business Administration from Business
Read More