Summary
Overview
Work History
Skills
Certification
Timeline
Generic

TAJUANA KING-BUSH

GREENBELT,MD

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Productive and personable Administrative Support professional offering several years of experience in clerical roles. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, event coordination, and accounting functions. Proficient in Microsoft Office Suite.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Support Assistant

Aramark/DCPS
Washington, DC
04.2024 - Current
  • Coordinated special projects as assigned by management team.
  • Created and maintained spreadsheets for tracking data.
  • Provided assistance with research tasks related to departmental activities.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
  • Inputted data accurately into database system using established protocols.
  • Developed and implemented administrative procedures to streamline operations.
  • Assisted with special projects as requested by management team members.
  • Assisted with the preparation of documents for meetings or conferences including agendas, minutes and handouts.
  • Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Generated office correspondence and reports.
  • Liaised with team members to assist in employee conflict resolution.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
  • Assisted with special projects supporting sales and marketing campaigns.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.

Receptionist Administrator

CirrusDx
Rockville, MD
08.2022 - Current
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Received parcels, routed mail and opened packages for staff.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Displayed professional standards at reception desk to impress visitors.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Researched and prepared reports required by management or governmental agencies.
  • Delegated work to staff, setting priorities and goals.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Cedar Hill Cemetery

Lead Administrative Assistant
Suitland, MD
10.2019 - 08.2022
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sent and distributed mail and parcels.
  • Assisted with accounts receivable and accounts payable functions.
  • Scheduled meetings and sent invitations specifying time and location.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Planned, allocated, and monitored time, people, equipment, and other resources for city cemeteries to ensure efficient organization and complete work.
  • Carried out supervisory responsibilities in accordance with city policies, procedures, and applicable laws, including participating in hiring process, training in job skills, appraising performance, recommending salary adjustments, addressing complaints, resolving problems, and planning, assigning, and directing staff.

Business Office Assistant

Fortis College
Landover, MD
11.2017 - 10.2019
  • Organized paper filing system to maintain accurate records.
  • Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
  • Received and sorted incoming mail and delivered to applicable co-workers.
  • Accepted and processed payments from customers in person and over telephone.
  • Prepared written memos for staff distribution.
  • Processed invoices and expense reports, general ledger coding, researching and resolving vendor invoice/payment issues.
  • Advised students regarding their payment options and financial policies.
  • Posted students tuition and fee payments and issued system generated receipts.
  • tracked and maintained student accounts throughout the collection process, to ensure prompt payment of balances.
  • Coordinated, inactive student accounts to outside collection agencies.
  • Assisted in preparing bank deposits, entering data and prepared reports.
  • Ordered supplies for the Business Office.
  • Assisted in charging tuition and fees in CampusVue.

Sr. Order Coordinator

HD Supply
Capitol Heights, MD
01.2013 - 11.2017
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Researched and prepared reports required by management or governmental agencies.
  • Matched customer selections and customer purchase orders to associated bid/pricing sheets and ensured accurate billing.
  • Maintained customer rituals regarding selections, billing back-up and order acknowledgments.
  • Proactively communicated to resolve discrepancies in up-front margin discrepancies.
  • Identified and escalated gaps in the company and customer order information with appropriate level of urgency.
  • Researched shortages and provided accurate details of all shortage issues.

Front Office Associate

Bobs Discount Furniture
Falls Church, VA
05.2011 - 01.2013
  • Entered customer orders into SAP System accurately and completely.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls and responded to customer queries in a timely and courteous manner.
  • Handled cash transactions, verified credit cards and processed vouchers.
  • Greeted customers upon entry to facility to promote positive relations.
  • Collected copays and account balance payments and updated account records.
  • Prepared daily deposits in accordance with company policy and procedures.

  • Welcomed large volume of guests and improved overall customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.

Skills

  • Microsoft Office Suite
  • Coaching and Mentoring
  • Decision Making
  • Handling Customer Complaints
  • Complex Problem Solving
  • Office Management
  • Team Leadership
  • Handling Complaints
  • Workflow Optimization
  • Schedule Coordination
  • Team Building
  • Report Preparation and Analysis
  • Microsoft Office
  • Staff Development and Training
  • Appointment Scheduling
  • Multitasking and Organization
  • Customer Service
  • Office Cleaning
  • Supply Management
  • Mail Routing
  • Appointment Setting
  • Payment Collection
  • Call Handling
  • Mail and Package Distribution
  • Facilities Maintenance
  • Verbal and Written Communication
  • Inventory Management
  • Phone and Email Etiquette
  • Accounts Payable and Receivable
  • Contracts and Vendor Agreements
  • Project Management
  • Meeting Coordination and Support
  • Customer Service Management
  • Documentation and Recordkeeping
  • Variance Resolution
  • Office Equipment Management
  • Administration and Operations
  • Database Maintenance
  • Attention to Detail
  • Payroll Administration
  • Multitasking and Prioritization
  • Vendor Management
  • SAP

Certification

  • Food Handlers Certification for State of Maryland
  • ServSafe Certification
  • DOH Certification

Timeline

Administrative Support Assistant

Aramark/DCPS
04.2024 - Current

Receptionist Administrator

CirrusDx
08.2022 - Current

Cedar Hill Cemetery

Lead Administrative Assistant
10.2019 - 08.2022

Business Office Assistant

Fortis College
11.2017 - 10.2019

Sr. Order Coordinator

HD Supply
01.2013 - 11.2017

Front Office Associate

Bobs Discount Furniture
05.2011 - 01.2013
  • Food Handlers Certification for State of Maryland
  • ServSafe Certification
  • DOH Certification

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TAJUANA KING-BUSH