Seeking a challenging position, which will allow me to both further utilize my skills and acquire new abilities.
Overview
13
13
years of professional experience
Work History
Senior Fraud Investigator (Cyber)
M&T Bank
02.2023 - Current
Build and maintain case files to document assigned investigations by gathering evidence, analyzing information, and documenting findings
Review and monitor cyber and web activity on client’s account
Detect suspicious activity from various Cyber and fraud alerts, reports and systems
Complete special projects in a timely manner, as requested
Analyze and evaluate additional fraud risk to protect the Bank and/or its’ customers and employees
Complete UARs when needed
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Code complex queries using SQL to locate fraud activity.
Threat intelligence experience
BSA and Fraud Analyst, Sr. (ACH, CHECK, WIRE, CYBER, DEBIT/CREDIT CARD, NEW ACCOUNT)
Alerus
03.2022 - 02.2023
Detect suspicious activity from various BSA and fraud alerts, reports and systems
Determine if account blocking or other actions are necessary to neutralize loss exposure
Provide primary and backup coverage on processes, as needed
Document and maintain assigned procedures
Complete investigation and keep detailed documentation on confirmed suspicious activity within Verafin
Collaborate with other Alerus departments, other financial institutions, law enforcement authorities or customers when researching and resolving suspicious activity, under the direction of the Senior BSA & Fraud Analyst, BSA Officer and/or Fraud Manager
Provide one-on-one training on specialized processes to ensure adequate backup coverage
Create, update, and maintain written procedures in R&R database
Lead the work of and/or train detection and investigation staff
Writing and Submitting SARs.
Threat intelligence experience
Detection and Investigation Analyst Lead
PNC
10.2021 - 03.2022
Review and verify with Commercial clients suspected wire and ACH transactions for potential fraud for commercial and business accounts
Reviewed PPP loan deposit and account activity after loans were received
Provide additional information to clients surrounding current fraud trends while assessing if the transaction is valid or fraudulent
Assist clients with recovery of fraudulent funds sent under false pretense due to business email compromise
Assist clients with recovery of fraudulent funds sent by an unknown party as the result of banking malware
Investigation and monitoring of potential fraudulent client logins due to banking malware
Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses
Identifies trends and escalates as appropriate.
Fraud Investigator 1/SME/ TEAM LEAD/ NEW HIRE TRAINER (ACH/WIRE/DEPOSIT/CHECK FRAUD/BILL PAY)
BBVA Compass
01.2018 - 10.2021
Review and analyze incoming fraud claim and determine whether further review is warranted
Reviewed PPP Loan deposits and account activity after the deposits took place
Be able to complete a detailed review by using the internal and external applications
Required to complete fraud cases with detailed notes stating the facts and steps that were taken in the case
May be required to prepare documentation for Investigators and Law Enforcement Officials for a new case
Maintain organization of files, reports, case work, and other required record keeping per system/ departmental guidelines
Worked hand in hand with BSA/AML to ensure case documentation is completed
Determines whether a SAR is required to be filed
Provided training to less experienced investigators.
Responded to inbound customer inquiries, while meeting and exceeding quality standards
Used multiple online computer systems with technical proficiency
Using excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute.
Deposit Fraud also analyzes ATM Fraud risk, ATM adjustments, customer miss-keys, empty ATM envelope deposits and risk model out-sorts to detect and stop fraud
Additionally, we were responsible for loss recovery through set-off and hold harmless agreements with other financial institutions
May also contact customers and/or vendors to validate transactions
Worked hand in hand with BSA/AML to ensure case documentation is completed
Responded to inbound customer inquiries, while meeting and exceeding quality standards
Used multiple online computer systems with technical proficiency
Using excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute
Phone Banker 2
Wells Fargo Bank
10.2011 - 01.2013
Answering questions for Wells Fargo customer, while maintaining a high level of customer satisfaction
Handling each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries
Provided products and services and achieve aggressive sales goals which are measured daily
Earned ICP payout for the first two quarters.
Education
Human Development and Family Studies
University of Alabama
Tuscaloosa, AL
08.2010
Skills
Microsoft Word
Excel
Access
PowerPoint
Detica
Content Viewer
Client Vista
Alnova
LexisNexis
Clear
Vector
EWS
PARC
Fraud Net
Cash Edge
NICE ACTIMIZE
HOST/HOGAN/ACIS
PINACLE
GPP
Webview
SERVICE BROWSER
STX
ATF
OIB
AOA
Early Warning
Flex Cube
Tableau
Verafin
Avoka
IBM notes
Webex
Partnercare
Metabank
Fiserv
MALA
Centrix
ABC SharePoint
CPS
CTA
Customer 360
DASH
Genesys
Hadoop
IP Lookup
RSA
Relationship Manager
Oracle
SQL
SPYCLOUD
Biocatch
RMP
Flashpoint
References
Upon request
Timeline
Senior Fraud Investigator (Cyber)
M&T Bank
02.2023 - Current
BSA and Fraud Analyst, Sr. (ACH, CHECK, WIRE, CYBER, DEBIT/CREDIT CARD, NEW ACCOUNT)
Alerus
03.2022 - 02.2023
Detection and Investigation Analyst Lead
PNC
10.2021 - 03.2022
Fraud Investigator 1/SME/ TEAM LEAD/ NEW HIRE TRAINER (ACH/WIRE/DEPOSIT/CHECK FRAUD/BILL PAY)