Summary
Overview
Work History
Education
Skills
References
Timeline
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Tajuana Pulliam

Bessemer,AL

Summary

Seeking a challenging position, which will allow me to both further utilize my skills and acquire new abilities.

Overview

13
13
years of professional experience

Work History

Senior Fraud Investigator (Cyber)

M&T Bank
02.2023 - Current
  • Build and maintain case files to document assigned investigations by gathering evidence, analyzing information, and documenting findings
  • Review and monitor cyber and web activity on client’s account
  • Detect suspicious activity from various Cyber and fraud alerts, reports and systems
  • Complete special projects in a timely manner, as requested
  • Analyze and evaluate additional fraud risk to protect the Bank and/or its’ customers and employees
  • Complete UARs when needed
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
  • Code complex queries using SQL to locate fraud activity.
  • Threat intelligence experience

BSA and Fraud Analyst, Sr. (ACH, CHECK, WIRE, CYBER, DEBIT/CREDIT CARD, NEW ACCOUNT)

Alerus
03.2022 - 02.2023
  • Detect suspicious activity from various BSA and fraud alerts, reports and systems
  • Determine if account blocking or other actions are necessary to neutralize loss exposure
  • Provide primary and backup coverage on processes, as needed
  • Document and maintain assigned procedures
  • Complete investigation and keep detailed documentation on confirmed suspicious activity within Verafin
  • Collaborate with other Alerus departments, other financial institutions, law enforcement authorities or customers when researching and resolving suspicious activity, under the direction of the Senior BSA & Fraud Analyst, BSA Officer and/or Fraud Manager
  • Provide one-on-one training on specialized processes to ensure adequate backup coverage
  • Create, update, and maintain written procedures in R&R database
  • Lead the work of and/or train detection and investigation staff
  • Writing and Submitting SARs.
  • Threat intelligence experience

Detection and Investigation Analyst Lead

PNC
10.2021 - 03.2022
  • Review and verify with Commercial clients suspected wire and ACH transactions for potential fraud for commercial and business accounts
  • Reviewed PPP loan deposit and account activity after loans were received
  • Provide additional information to clients surrounding current fraud trends while assessing if the transaction is valid or fraudulent
  • Assist clients with recovery of fraudulent funds sent under false pretense due to business email compromise
  • Assist clients with recovery of fraudulent funds sent by an unknown party as the result of banking malware
  • Investigation and monitoring of potential fraudulent client logins due to banking malware
  • Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses
  • Identifies trends and escalates as appropriate.

Fraud Investigator 1/SME/ TEAM LEAD/ NEW HIRE TRAINER (ACH/WIRE/DEPOSIT/CHECK FRAUD/BILL PAY)

BBVA Compass
01.2018 - 10.2021
  • Review and analyze incoming fraud claim and determine whether further review is warranted
  • Reviewed PPP Loan deposits and account activity after the deposits took place
  • Be able to complete a detailed review by using the internal and external applications
  • Required to complete fraud cases with detailed notes stating the facts and steps that were taken in the case
  • May be required to prepare documentation for Investigators and Law Enforcement Officials for a new case
  • Maintain organization of files, reports, case work, and other required record keeping per system/ departmental guidelines
  • Worked hand in hand with BSA/AML to ensure case documentation is completed
  • Determines whether a SAR is required to be filed
  • Provided training to less experienced investigators.

Financial Crime Specialist 3 (Fraud/Non-Fraud Disputes)

Wells Fargo Bank
03.2016 - 01.2018
  • Debit card, ATM and ACH fraud
  • Call center environment
  • Responded to inbound customer inquiries, while meeting and exceeding quality standards
  • Used multiple online computer systems with technical proficiency
  • Using excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute.

Financial Crime Specialist 2 ( Deposit/Check Fraud)

Wells Fargo Bank
02.2014 - 03.2016
  • Deposit fraud
  • Check fraud
  • Deposit Fraud also analyzes ATM Fraud risk, ATM adjustments, customer miss-keys, empty ATM envelope deposits and risk model out-sorts to detect and stop fraud
  • Additionally, we were responsible for loss recovery through set-off and hold harmless agreements with other financial institutions
  • May also contact customers and/or vendors to validate transactions
  • Worked hand in hand with BSA/AML to ensure case documentation is completed
  • Determines whether a SAR is required to be filed.

Financial Crime Specialist 2 (Fraud/Non Fraud Disputes)

Wells Fargo Bank
01.2013 - 02.2014
  • Debit card, ATM, Credit Card and ACH fraud
  • Call center environment
  • Responded to inbound customer inquiries, while meeting and exceeding quality standards
  • Used multiple online computer systems with technical proficiency
  • Using excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute

Phone Banker 2

Wells Fargo Bank
10.2011 - 01.2013
  • Answering questions for Wells Fargo customer, while maintaining a high level of customer satisfaction
  • Handling each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries
  • Provided products and services and achieve aggressive sales goals which are measured daily
  • Earned ICP payout for the first two quarters.

Education

Human Development and Family Studies

University of Alabama
Tuscaloosa, AL
08.2010

Skills

  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Detica
  • Content Viewer
  • Client Vista
  • Alnova
  • LexisNexis
  • Clear
  • Vector
  • EWS
  • PARC
  • Fraud Net
  • Cash Edge
  • NICE ACTIMIZE
  • HOST/HOGAN/ACIS
  • PINACLE
  • GPP
  • Webview
  • SERVICE BROWSER
  • STX
  • ATF
  • OIB
  • AOA
  • Early Warning
  • Flex Cube
  • Tableau
  • Verafin
  • Avoka
  • IBM notes
  • Webex
  • Partnercare
  • Metabank
  • Fiserv
  • MALA
  • Centrix
  • ABC SharePoint
  • CPS
  • CTA
  • Customer 360
  • DASH
  • Genesys
  • Hadoop
  • IP Lookup
  • RSA
  • Relationship Manager
  • Oracle
  • SQL
  • SPYCLOUD
  • Biocatch
  • RMP
  • Flashpoint

References

Upon request

Timeline

Senior Fraud Investigator (Cyber)

M&T Bank
02.2023 - Current

BSA and Fraud Analyst, Sr. (ACH, CHECK, WIRE, CYBER, DEBIT/CREDIT CARD, NEW ACCOUNT)

Alerus
03.2022 - 02.2023

Detection and Investigation Analyst Lead

PNC
10.2021 - 03.2022

Fraud Investigator 1/SME/ TEAM LEAD/ NEW HIRE TRAINER (ACH/WIRE/DEPOSIT/CHECK FRAUD/BILL PAY)

BBVA Compass
01.2018 - 10.2021

Financial Crime Specialist 3 (Fraud/Non-Fraud Disputes)

Wells Fargo Bank
03.2016 - 01.2018

Financial Crime Specialist 2 ( Deposit/Check Fraud)

Wells Fargo Bank
02.2014 - 03.2016

Financial Crime Specialist 2 (Fraud/Non Fraud Disputes)

Wells Fargo Bank
01.2013 - 02.2014

Phone Banker 2

Wells Fargo Bank
10.2011 - 01.2013

Human Development and Family Studies

University of Alabama
Tajuana Pulliam