Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tajwar Alom

Queens,NY

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Specialist

Apple
Manhattan, NY
05.2024 - Current
  • Utilized Excellent problem-solving abilities to diagnose and resolve hardware and iOS, iPadOS and macOS software issues quickly and efficiently.
  • Diagnosed network connectivity issues between different types of devices running iOS or macOS systems.
  • Provided technical support to customers regarding Apple products and services, resolving complex issues in a timely manner.

Data Analytics Support Engineer (Experience)

Apple
New York, NY
01.2023 - 06.2023
  • Responded to customer inquiries and addressed concerns related to data collection products developed and maintained by the Data Analytics team.
  • Queried databases using SQL to investigate data issues submitted by various engineers.
  • Screened incoming bugs reported by various engineers.
  • Investigated and triaged technical issues related to big data collection.
  • Facilitated engineer access to various datasets.
  • Suggested areas for optimization of processes by making data driven decisions.
  • Developed Python scripts to automate daily tasks.
  • Collaborated with Web, DevOps, and Data Science Engineers to provide customer support.
  • Wrote and maintained documentation suite for primary data collection tool across all software engineering teams.

Specialist

Apple
Manhattan, NY
08.2021 - 05.2024
  • Uncovering customers’ needs, then following through with meaningful solutions by advising, selling, and even setting up their new products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained my position as a top performer by obtaining and holding a 97 Net Promoter Score.

Education

Bachelor of Arts - Economics

CUNY Hunter College
Manhattan, NY
06-2025

Skills

  • SQL
  • Python
  • Tableau
  • Java
  • Impala
  • ETLs
  • Splunk
  • Microsoft Excel
  • Data Visualization
  • Data Cleaning
  • OS (MacOS, Linux)
  • Ticket management (Apple internal tool)

Certification

  • Google Data Analytics Certificate
  • Bloomberg Markets Concepts Certification (BMC)

Timeline

Technical Specialist

Apple
05.2024 - Current

Data Analytics Support Engineer (Experience)

Apple
01.2023 - 06.2023

Specialist

Apple
08.2021 - 05.2024

Bachelor of Arts - Economics

CUNY Hunter College

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Tajwar Alom