Tajwar Alom
Queens,NY
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple
Manhattan, NY
05.2024 - Current
- Utilized Excellent problem-solving abilities to diagnose and resolve hardware and iOS, iPadOS and macOS software issues quickly and efficiently.
- Diagnosed network connectivity issues between different types of devices running iOS or macOS systems.
- Provided technical support to customers regarding Apple products and services, resolving complex issues in a timely manner.
Data Analytics Support Engineer (Experience)
Apple
New York, NY
01.2023 - 06.2023
- Responded to customer inquiries and addressed concerns related to data collection products developed and maintained by the Data Analytics team.
- Queried databases using SQL to investigate data issues submitted by various engineers.
- Screened incoming bugs reported by various engineers.
- Investigated and triaged technical issues related to big data collection.
- Facilitated engineer access to various datasets.
- Suggested areas for optimization of processes by making data driven decisions.
- Developed Python scripts to automate daily tasks.
- Collaborated with Web, DevOps, and Data Science Engineers to provide customer support.
- Wrote and maintained documentation suite for primary data collection tool across all software engineering teams.
Specialist
Apple
Manhattan, NY
08.2021 - 05.2024
- Uncovering customers’ needs, then following through with meaningful solutions by advising, selling, and even setting up their new products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained my position as a top performer by obtaining and holding a 97 Net Promoter Score.
Education
Bachelor of Arts - Economics
CUNY Hunter College
Manhattan, NY06-2025
Skills
- SQL
- Python
- Tableau
- Java
- Impala
- ETLs
- Splunk
- Microsoft Excel
- Data Visualization
- Data Cleaning
- OS (MacOS, Linux)
- Ticket management (Apple internal tool)
Certification
- Google Data Analytics Certificate
- Bloomberg Markets Concepts Certification (BMC)
Timeline
Technical Specialist
Apple
05.2024 - Current
Data Analytics Support Engineer (Experience)
Apple
01.2023 - 06.2023
Specialist
Apple
08.2021 - 05.2024
Bachelor of Arts - Economics
CUNY Hunter College