Tajzae Cook
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Stewardess
American Queen Voyages
06.2022 - 02.2024
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
Customer Service Representative
Walmart
07.2018 - 06.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Expedited customer transactions by accurately scanning items and processing various payment methods.
- Provided excellent customer service to create positive experiences.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
General Cleaner
Ronna’s Cleaning Service
07.2015 - 05.2018
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Emptied trashcans and transported waste to collection areas.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Removed trash, debris and other waste materials from premises.
Education
San Bernardino High School
05.2015
Skills
- Excellent Customer Service
- Problem-Solving Skills
- Teamwork
- Time Management
- Exceptional communication Skills
- Health and Safety Trained
- Attention to detail and Anticipating Guests' Needs
- Policy and Procedure Adherence
Timeline
Stewardess
American Queen Voyages
06.2022 - 02.2024
Customer Service Representative
Walmart
07.2018 - 06.2022
General Cleaner
Ronna’s Cleaning Service
07.2015 - 05.2018
San Bernardino High School
Similar Profiles
John De SantoJohn De Santo
Food and Beverage Manager at American Queen VoyagesFood and Beverage Manager at American Queen Voyages
Brandon MarionBrandon Marion
Deckhand at American Queen VoyagesDeckhand at American Queen Voyages
BETTY FINLAYSONBETTY FINLAYSON
Benefits Specialist /Front Office Administrator at American Queen VoyagesBenefits Specialist /Front Office Administrator at American Queen Voyages