Takako Darby
Good Luck International Corporation/Arluis Wedding
Honolulu,HI
2
Languages
23
years of professional experience
Committed booking operator with strong organizational and detail oriented skills in coordinating multiple weddings at once . Handled multiple tasks with a high degree of accuracy and successfully completed on time. With customer service representative and receptionist, caring and friendly customer service professional with 3+ years in a busy call center setting and a welcoming environment.
Work History
Booking Operator
1 Year 10 Months- Assisted in booking wedding events from start to finish, including chapel, décor, entertainment, wedding party, photo shooting, and transportation.
- Communicated with local vendors to ensure services will be provided, including dates, time, locations, food arrangements, and setting-up the events.
- Communicated with planners in Japan to ensure dates, guest lists, requirements, and other accommodations that customers desired.
- Worked closely with all team members and local vendors to keep events on schedule.
- Finalized events with attention to detail and communicated with coordinators to provide all aspects of the weddings.
- Collected and analyzed data for making reports to the general manager.
- Assigned schedules for bridal hair and makeup artists.
- Answered telephone calls and emails in a professional manner.
- Answered door phone and welcomed visitors in a proper manner.
- Assisted in training new staff, sharing knowledge of best practices.
- Worked effectively in fast-paced environment and managed over 100 weddings every month.
Customer Service Representative
1 Year 9 Months- Assisted customers in filing claims for their auto or travel insurance coverage.
- Drafted and sent claims to coordinate with adjusters.
- Managed high call volumes.
- Handled customer complaints.
- Maintained and organized records.
Customer Service Representatives
7 Months- Answered incoming calls from Saison desks and questions regarding customers.
- Filed reports for lost or stolen credit cards.
- Monitored customer credit limits and made decisions about large amount of purchases.
- Prepared to distribute letters to customers.
Receptionist
2 Years 3 Months- Greeted incoming visitors and students professionally.
- Scheduled appointments and updated student records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled all incoming calls in a professional manner.
- Assisted with onboarding new students and securing paperwork completion.
- Kept reception area clean to give visitors and students positive impression.
Education
Bachelor of Science - Accounting
No Degree - English Literature
Skills
Attention to Detail
Organizational Skills
Teamwork and Collaboration
Efficient multitasking
Effective Communication
Analytical Thinking
Problem-solving abilities
Time Management
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Booking Operator
Good Luck International Corporation/Arluis Wedding
09.2022 - 07.2024Read More
Customer Service Representative
Saison Automobile & Fire Insurance Co., Ltd
12.2004 - 09.2006Read More
Customer Service Representatives
Credit Saison Co., Ltd
04.2004 - 11.2004Read More
Receptionist
NOVA Co., Ltd
05.2001 - 08.2003Read More
Komazawa Junior College
No Degree from English Literature
Read More
Southern New Hampshire University
Bachelor of Science from Accounting
Read More