Takara King
USPS
Springfield,GA
1
year of post-secondary education
26
Years of experience
Customer Service Professional experienced in managing high volumes of inbound calls and fostering strong customer relationships. Maintained customer satisfaction through effective communication, active listening, and proficient use of CRM systems. Dedicated to delivering positive experiences and quickly mastering new challenges.
Education
CDA - Child Development
Work History
Rural Mail Carrier
12 Years 4 Months- Delivered mail and packages to rural addresses efficiently and safely.
- Managed daily route planning to ensure timely deliveries and optimal performance.
- Operated mail delivery vehicles adhering to USPS safety standards.
- Sorted incoming and outgoing mail for proper distribution along delivery routes.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Provided training and guidance to new mail carriers on route management practices.
- Provided excellent customer service while interacting with customers on route.
- Organized mail for delivery in a timely manner according to established routes and schedules.
Front Desk Receptionist
2 Years 8 Months- Greeted guests warmly upon arrival and processed check-ins efficiently.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Maintained cleanliness and organization of front desk area throughout shifts.
- Managed nightly financial transactions and reconciled accounts for accurate reporting.
- Oversaw front desk operations and addressed guest inquiries and concerns.
- Conducted audits of cash drawers and ensured compliance with hotel policies.
- Prepared daily revenue reports using property management systems for management review.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Processed guest check-outs, including payment processing and providing receipts.
Front Desk Receptionist
9 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier/ assistant manager
3 Years 5 Months- Trained and mentored new cashiers on customer service standards.
- Managed cash register functions and resolved discrepancies efficiently.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted customers with inquiries and resolved issues promptly.
- Conducted regular audits of cash drawers for accuracy and security.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Created monthly reports summarizing sales figures, employee performance metrics, and other key business indicators.
Food lion
3 Years 4 Months- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Skills
Route management
Mail distribution
Delivery tracking
Mail organization
Package handling
Vehicle operation
Record keeping
Training others
Customer service
Detail-oriented
Observation
Timeline
Rural Mail Carrier
USPS
05.2014 - CurrentRead More
Savannah College of Art And Design
CDA from Child Development
08.2007 - 11.2008Read More
Front Desk Receptionist
Microtel Hotel
09.2006 - 06.2007Read More
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2006 - 05.2009Read More
Cashier/ assistant manager
Parkers
04.2003 - 09.2006Read More
Food lion
Office Assistance
05.2000 - 09.2003Read More
Groves High School
05.2001Read More