Takashi Inoue
Plano,TX
Summary
Dynamic Quality Assurance Manager with a proven track record at Nidec America Corporation, excelling in cross-cultural collaboration and customer satisfaction. Skilled in SAP and project management, I successfully led initiatives that improved operational efficiency and resolved complex quality issues, fostering strong relationships across global teams. Fluent in Japanese and Spanish, facilitating effective communication across diverse cultures.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Support Quality Assurance Manager
Nidec America Corporation
Dallas, TX
01.2020 - Current
- Involve as a program manager in the establishment of an authorized service center to analyze and repair liquid cooling product defects for all North American customers.
- Work globally with Nidec Japan, China, Vietnam, Philippines, Taiwan, and Thailand to respond to all North American customer complaints and resolve issues.
- Maintain a score of 80% or higher in the quality category for most customers' satisfaction.
Grobal Quality Assurance Engineer
Nidec America Corporation
Dallas, TX
01.2007 - 12.2019
- Led factory approval audit for Nidec's Vietnam facility, achieving successful results.
- Conducted initial defect analysis for North American customers, executing necessary repairs.
Quality Assurance Analysis Coordinator
Fujitsu Ten Corp of America
McAllen, TX
01.2005 - 12.2007
- Supervised five analysis technicians to address production quality issues.
- Developed countermeasures to effectively resolve customer concerns.
- Acted as liaison between Fujitsu Ten Japan, America, Mexico and customers.
- Facilitated communication between US and Mexico clients to enhance collaboration.
Program Manager - Service Division
Fujitsu Network Communications, Inc.
Richardson, TX
01.2003 - 12.2004
- Facilitated planning, controlling, and closing of Product Change Notice programs.
- Negotiated with Fujitsu Japan to reduce work in progress by $10 million.
- Established Product Change Notice process with Deployment Process Re-engineering Team, enhancing efficiency and reducing expenses.
- Cultivated strong relationships with Fujitsu Japan to secure funding for new projects.
Technical Support Engineer
Fujitsu Network Communications, Inc.
Richardson, TX
01.2000 - 12.2002
- Facilitated technical support across all departments in Services Division.
- Coordinated repair technology transfer from Fujitsu Japan to enhance operational capabilities.
- Assisted in deployment of Dynegy (360) nationwide network installation, ensuring on-time service delivery.
- Collaborated with Japanese and American engineers to resolve technical issues and translate documents.
Assistant Engineering Manager (Production Engineer)
Hikari Corporation
Dallas, TX
01.1997 - 12.2000
- Managed project teams of 10 to 20 for assembly, testing, modification, and repair of telecommunications hardware.
- Conducted failure and defect analysis on complex electronic devices, identifying root causes of failures.
- Achieved local recognition for quality assembly of communications and switching equipment.
- Streamlined assembly processes to enhance efficiency in harness assembly.
Programmer / Analyst
OCS America Inc.
Irving, TX
01.1996 - 12.1997
- Installed and configured Strategic Electric Parcel tracking systems for enhanced operations.
- Analyzed and upgraded program to boost operational efficiency.
Education
Bachelor of Science - Electrical Engineering
The University of Texas at Dallas
Richardson, TXSkills
- Japanese and Spanish
- Microsoft Office Suite
- Windows operating system
- Project management software
- SAP expertise
- Programming languages
- Circuit simulation tools
- Mathematical modeling software
Training
- Six Sigma Green Belt
- IATF 16949 Internal Auditor Certificate
- SAP 4.6 Fundamentals
- Project Management
Additional Relevant Experience
Official translator and instructor for American mixed martial art team traveling to Japanese venues.
Certification
- ·Six Sigma Green Belt
- IATF 16949 Internal Auditor
Languages
Japanese
Native/ Bilingual
English
Professional
Spanish
Limited
Timeline
Customer Support Quality Assurance Manager
Nidec America Corporation
01.2020 - Current
Grobal Quality Assurance Engineer
Nidec America Corporation
01.2007 - 12.2019
Quality Assurance Analysis Coordinator
Fujitsu Ten Corp of America
01.2005 - 12.2007
Program Manager - Service Division
Fujitsu Network Communications, Inc.
01.2003 - 12.2004
Technical Support Engineer
Fujitsu Network Communications, Inc.
01.2000 - 12.2002
Assistant Engineering Manager (Production Engineer)
Hikari Corporation
01.1997 - 12.2000
Programmer / Analyst
OCS America Inc.
01.1996 - 12.1997
Bachelor of Science - Electrical Engineering
The University of Texas at Dallas
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