Summary
Overview
Work History
Education
Skills
Timeline
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Takayea Fenelon

Orlando,FL

Summary

Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.

Overview

9
9
years of professional experience

Work History

Group Lead IV

Quest Diagnostics
01.2018 - Current
  • Leads team members, coaches and trains others, able to work independently. Superior customer-facing skills. Is often called upon in challenging customer/patient interactions. Is able to interact with and support management.
  • Investigates/resolves and responds to customer complaints appropriately and effectively.
  • Monitored team performance to identify productivity improvement opportunities.
  • Performs training and onboarding of new Clients.
  • Assisted with interviews/ hiring process, and with employee corrective action and terminations.
  • Assisted with multiple site closers /re-opening and relocations.
  • Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
  • Responsible to ensure Quest improvement and/or standardization initiatives are implemented.

PSR III Site Lead

Quest Diagnostics
10.2015 - 11.2018
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Education

Counseling Psychology

University of Phoenix
Online
2020

Medical Assisting

Career Training Institute
Orlando, FL
05.2000

Skills

  • Demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business
  • Able to make decisions based on established procedures and exercise good judgment
  • Conduct staff meeting and trainings
  • Ability to provide quality, error-free work in a fast-paced environment
  • Ability to work independently with minimal on-site supervision
  • Ability to interact with and support management
  • Relationship Building
  • Effective Communication
  • Interpersonal Skills

Timeline

Group Lead IV

Quest Diagnostics
01.2018 - Current

PSR III Site Lead

Quest Diagnostics
10.2015 - 11.2018

Counseling Psychology

University of Phoenix

Medical Assisting

Career Training Institute

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Takayea Fenelon