Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Douglas

Virginia beach,VA

Summary

Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Up Against The Wall Gallery
11.2024 - Current
  • Greeting customers and providing personalized product recommendations to enhance their shopping experience
  • Assist customers with product selection, offering advice on sizing, styles, and current fashion trends.
  • Process sales transactions accurately using POS systems, ensuring efficient and smooth checkouts.
  • Demonstrate strong product knowledge to effectively promote new arrivals, seasonal items, and sales events.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Cashier Team Lead

Wendys International
01.2022 - 03.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.

Education

Bachelor of Science - Computer Science

Old Dominion University
Virginia Beach, VA
05.2027

Advanced Web Development Program -

Advance Technology Center - (ATC)
Virginia
06.2024

High School Diploma -

Landstown High School
06.2024

Skills

  • Effective communication
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Prioritize customer needs
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Demonstrated commitment to punctuality
  • Collaborative team player
  • Effective time management
  • Analytical problem-solving
  • Customer satisfaction expertise

Certification

  • Visual Design using Adobe Photoshop 2024
  • Information Technology Specialist JavaScript 2024
  • Information Technology Specialist HTML and CSS 2024
  • Digital Video using Adobe Premiere Pro 2022

Timeline

Assistant Store Manager

Up Against The Wall Gallery
11.2024 - Current

Cashier Team Lead

Wendys International
01.2022 - 03.2024

Bachelor of Science - Computer Science

Old Dominion University

Advanced Web Development Program -

Advance Technology Center - (ATC)

High School Diploma -

Landstown High School

Similar Profiles

CREATE PROFILE