Melissa Edwards
Gatesville,TX
Summary
Dynamic professional with extensive experience in retail and customer service, notably at Bealls. Proven track record in team leadership and operations management, enhancing customer satisfaction through effective problem-solving and communication. Skilled in staff training and inventory control, consistently achieving operational excellence and fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Bealls
Gatesville, Texas
07.2025 - Current
- Oversaw inventory control and ensured accurate stock levels were maintained.
- Coordinated visual merchandising, improving product presentation and increasing store appeal.
- Resolved customer complaints by listening empathetically, documenting issues, and providing effective solutions.
- Assisted with daily operations and staff management in retail store environment.
- Trained and mentored new team members on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Maintained accurate records of transactions, stock levels, and employee performance metrics to support operational efficiency.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CUSTOMER ADVOCATE 2
HCSC, Blue Cross Blue Shield of Texas
Waco, TX
02.2022 - 03.2026
- Labor trained claims customer service rep
- Assisted members with inquiries about health insurance policies and benefits.
- Assisted in resolving customer inquiries using company guidelines and resources.
- Provided customer support through effective communication and problem-solving techniques.
- Ensure providers receive accurate benefit information
- Handle claim inquiries for provider
- Resolved claims issues by investigating and coordinating with internal teams to ensure timely resolutions.
- Adjusted claims, sent records for review, and clarified claim processing to improve provider understanding.
- Collaborated with team members to improve service delivery and increase customer satisfaction.
- Provider feedback to team members to help them meet stats and M Eproduction.
- Utilize phone-based system for call center operations
- Learned operational systems and tools for efficient case management.
FRONT DESK RECEPTIONIST
Coryell Memorial Hospital
Gatesville, TX
08.2021 - 02.2022
- Greeted and assisted visitors, fostering a welcoming environment that enhanced visitor experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments to ensure timely communication.
- Scheduled appointments, coordinating calendars for staff and clients efficiently.
- Maintained accurate records of visitor logs and appointment schedules, supporting operational organization and accessibility.
- Processed insurance payments accurately
- Communicated with clinical staff regarding patient needs
- Handled referrals to appropriate departments efficiently
TXBY MANAGER
HEB Grocery Store
Leander, TX
03.2007 - 06.2021
- Oversaw daily operations, ensuring adherence to company policies and high customer service standards.
- Managed inventory levels, implementing effective stock control measures to minimize waste and optimize availability.
- Analyzed sales trends, adjusting strategies to meet changing customer demands and improve overall store performance.
- Trained and developed team members, fostering a collaborative environment to enhance performance and productivity.
- Provided daily feedback to ensure team adherence to company policies.
- Provided daily feedback to ensure team adherence to company policies.
- Training new managers and team members that were new to the company.
- Processed time sheets for my team
- Created schedules for team to ensure adequate coverage and efficiency.
- Identified numerous coaching opportunities to enhance team skills and performance.
Education
Vocational Degree - Nursing
Hill College
Hillsboro, TX05-2009
High School Diploma -
Gatesville High School
Gatesville, TX05-2000
Skills
- Retail operations
- Customer service
- Sales transactions
- Customer support
- Shift management
- Shift scheduling
- Employee onboarding
- Staff training
- Staff management
- Team leadership
- Operations management
- Task delegation
- Time management
- Decision-making
- Documentation
- Complex problem solving
- Problem solving
- Attention to detail
- Relationship building
- Effective communication
- Clear communication
- Conflict resolution
- Goal setting
- Effective communication
- Conflict resolution
- Attention to detail
Timeline
Assistant Store Manager
Bealls
07.2025 - Current
CUSTOMER ADVOCATE 2
HCSC, Blue Cross Blue Shield of Texas
02.2022 - 03.2026
FRONT DESK RECEPTIONIST
Coryell Memorial Hospital
08.2021 - 02.2022
TXBY MANAGER
HEB Grocery Store
03.2007 - 06.2021
Vocational Degree - Nursing
Hill College
High School Diploma -
Gatesville High School