Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takedra Grant

Columbus,GA

Summary

Proven ability to efficiently process and analyze biological samples with 2 years of phlebotomy and plasma processing experience. Strong technical skills as a lab technician, ensuring accurate data collection and laboratory safety. Expertise in delivering top-tier customer service as a representative for Apple, adept at resolving technical issues and ensuring customer satisfaction. Excellent communication, multitasking, and problem-solving skills, further honed as a server in fast-paced environments. Eager to apply a unique blend of technical and interpersonal skills to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

PHLEBOTOMIST

Grifols Biomat USA
8 2021 - Current
  • Centrifuged blood samples as outlined in clinical protocols
  • Followed physician orders to correctly administer therapeutic phlebotomy
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Reviewed patient records for accuracy and completeness
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Used personal protective equipment correctly to protect coworkers and patients
  • Monitored patients for reactions and verified sample quality
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
  • Completed proper sanitation and cleaning of equipment and work areas between patients
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
  • Conducted venipuncture and other CT procedures.

PLASMA PROCESSOR

Grifols Biomat USA
08.2021 - Current
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Oversaw items in inventory and reordered before supplies diminished
  • Prepared samples for shipping and disposed of bodily fluids in proper containers
  • Calibrated and maintained instruments to keep equipment fully operational
  • Cleaned and sterilized tools and equipment to maximize purity of specimens
  • Prepared blood smears and determined levels of normalcy
  • Processed patient specimens according to priority and documented results
  • Maintained documentation on tests performed in lab
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Customer Service Representative

Apple
05.2021 - 08.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Waitress

Spring Harbor
03.2018 - 06.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

PHELBOTOMY -

First Step Health Agency
Columbus, GA
04.2020

MEDICAL BILLING AND CODING -

Miller-Motte Technical Colledge
Columbus, GEORGIA
07.2020

GED IN GENERAL EDUCATION -

Columbus Technical College
Columbus, GA

Skills

Recording Data

Organization And Time Management

HIPAA

Drawing Blood

Specimen Collection

Quality Control

Documentation And Reporting

Specimen Labeling Procedures

Active Listening

Excellent Communication

Ability To Multitask

Critical Thinking

Venipuncture

Data Entry

Product Knowledge

Customer Service

Problem-solving abilities

Call center experience

Customer Relations

Order Accuracy

Food safety understanding

Hospitality service expertise

Cash Handling

Cleanliness

Strong multitasking

Timeline

PLASMA PROCESSOR

Grifols Biomat USA
08.2021 - Current

Customer Service Representative

Apple
05.2021 - 08.2021

Waitress

Spring Harbor
03.2018 - 06.2021

PHLEBOTOMIST

Grifols Biomat USA
8 2021 - Current

PHELBOTOMY -

First Step Health Agency

MEDICAL BILLING AND CODING -

Miller-Motte Technical Colledge

GED IN GENERAL EDUCATION -

Columbus Technical College

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