Takeeda Davis
Bridgeport,CT
Summary
Over 10 years of experience in customer service. Over 4 years of data entry. Over 4 years of dispatching. Over 16 years of work experience total.
Overview
10
10
years of professional experience
Work History
Member Experience Team Member
Planet Fitness
Milford, CT
08.2023 - Current
- Proactively identified potential issues affecting members, taking action to mitigate negative impacts on their experiences.
- Monitored key performance indicators related to member experience, proactively identifying areas for improvement based on data trends.
- Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
- Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
Dispatcher
Arrow Security Inc
North Haven, CT
03.2022 - 02.2023
- Monitoring and timekeeping records of incoming calls to the command center
- Record and document times of clock-ins for all security officers and site supervisors
- Update schedules for the security officer's site when needed
- Scheduling security guards to certain sites at certain times
- Monitor and observe live changes in time and other statuses in the Winteam system
- Receiving emergency and non-emergency calls
- Keep documentation of call outs, clock ins, clock outs, and on site incident reports
- Addressing problems regarding scheduling, hours, and other security related incidents
- Notifying authorities to sites if necessary
Customer Service Representative
Coordinated Transportation Solutions, INC
Shelton, CT
03.2021 - 07.2021
- Acts as the first point of contact with all customers, taking non-emergency transportation reservations through various sources
- Securing transportation with vendors, verifying client eligibility and confirming medical appointments
- Manages high volume of inbound and outbound calls within specified performance metrics, including average handle time
- Maintains an acceptable level of quality assurance, within specified performance metrics, company policies and procedures and compliance to contractual plan call handling processes
- Remains available and engaged to assist with call volume as scheduled, achieving departmental schedule adherence goals
- Verifies client eligibility and confirms medical appointments
- Confirms that requests for transportation are an approved facility per their health plan
- Evaluates client transportation needs and makes costs effective decisions
- Refers reductions in services and denials to Manager for appropriate action
- Records incidents and complaints and refers to Manager for resolution
- Manages requests using telephone, voicemail, and computerized scheduling systems
Internet Response Expert
LQ Digital
Shelton, CT
07.2018 - 03.2020
- Dispatching outbound calls to clients leads who have shown interest in client products
- Assist in making insurance sales
- Transfer leads, using switch-boarding, to clients' sales department regarding product information
- Communicate professionally to leads and clients
- Notate information in lead files in 40 wpm
- Makes 300-500 outbound calls a day
Coordinator/ HHA
Shamrock Home Care
Fairfield, CT
02.2018 - 05.2018
- Collect scheduled hours from HHAs from their assignments
- Work on the Caretinuum system to confirm visits into the system as well as using other systems such as Microsoft office (excel and word)
- File paperwork accordingly in the patients folder and binders
- Cover receptionist duties which include answering phone calls, switchboards, and file and organize paperwork accordingly
- Assist patients on their daily duties and needs in their homes
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
Seasonal Sales Associate
GameStop
Fairfield, CT
10.2017 - 01.2018
- Provided outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life
- Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked
- Supply chain and logistics experience
- Shared product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop
- The principal business outcome for this role is higher levels of overall store performance and customer satisfaction
Data Entry Clerk
Really Good Stuff
Monroe, CT
06.2017 - 09.2017
- Supply chain and logistics experience
- Shipping and receiving experience
- Answered phones to take customer telephone calls to place orders for products
- Researched and answered questions about product specifications and pricing
- Check the status of orders
- Handle requests for samples and product literature and resolve customer issues
- Responsible for one time consumer resolution for all product orders
Customer Service Representative
Eastern Account Systems
Bethel, CT
05.2016 - 06.2017
- Processed domestic orders in JDE/JD Edwards
- Processed customer specific inventory and backorder reports within excel
- Maintain customer records by updating account information
- Responsible for receiving, organizing, reviewing, and resolving product complaints
Home Health Aide
Family Care Visiting Nurse and Home Care Agency, LLC
Stratford, CT
03.2015 - 03.2017
- Assist patients on their daily duties and needs in their homes
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
Education
Associates of Science - Human Services
Housatonic Community College
Bridgeport, CT01.2012
Skills
- Patience and composure
- Exceptional communication
- Effective decision making
- Data entry proficiency
Personal Information
- Title: Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
Timeline
Member Experience Team Member
Planet Fitness
08.2023 - Current
Dispatcher
Arrow Security Inc
03.2022 - 02.2023
Customer Service Representative
Coordinated Transportation Solutions, INC
03.2021 - 07.2021
Internet Response Expert
LQ Digital
07.2018 - 03.2020
Coordinator/ HHA
Shamrock Home Care
02.2018 - 05.2018
Seasonal Sales Associate
GameStop
10.2017 - 01.2018
Data Entry Clerk
Really Good Stuff
06.2017 - 09.2017
Customer Service Representative
Eastern Account Systems
05.2016 - 06.2017
Home Health Aide
Family Care Visiting Nurse and Home Care Agency, LLC
03.2015 - 03.2017
Associates of Science - Human Services
Housatonic Community College