Hidaya Hussen
Annandale,VA
Summary
Determined customer service provider, with proven experience in sales, cash-handling, and retail seeking work as a bank teller at Wells Fargo. Excellent in providing guest service and satisfaction while maintaining accurate financial transactions.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Member Experience Team Member
Gold's Gym
01.2024 - Current
- Providing exceptional customer service by welcoming and assisting gym members, guests, and staff, ensuring a positive atmosphere
- Managing security measures and controlled access to gym facilities, prioritizing safety and well-being through communication with more experienced staff and medical professionals
- Conducting accurate member and guest check-ins, maintaining detailed records and addressing any issues promptly
- Handling administrative tasks efficiently, including guest registration and retail sales processing with Point of Sales System, while adhering to established procedures
- Fostering positive relationships with members by promptly addressing inquiries and concerns, ensuring satisfaction.
- Collaborating with team members to ensure seamless coordination of services, promoting a positive work environment
Fellow
Office of Community Engagement and Civic Learning
05.2023 - 12.2023
- Led student staff meetings, fostering effective communication and teamwork
- Distributed emails to prospective organizations for recruitment
- Contacted prospective organizations for scheduling presentations
- Created and presented PowerPoints for perspective and interested community members
- Developed and promoted organization's goals and events to prospective participants
Summer Camp Teacher
Transformational Education And Adventure Center
05.2023 - 08.2023
- Communicated daily supply needs and ensured a safe and high-quality learning environment for preschool and school-aged children
- Organized and executed transitional activities, including field trips and meal distribution
- Designed and instructed daily craft and art activities to enhance children's creativity and engagement
- Resolved staff inquiries and needs promptly and courteously
Barista and Cashier
Starbucks
04.2021 - 09.2021
- Managed store procedures including opening/closing, cash handling, rewards accounts, and ensuring safety/security, demonstrating responsibility and attention to detail
- Provided exemplary customer service and crafted beverages to precise standards
- Managed inventory and implemented food safety protocols
- Mentored and trained new baristas
- Enhanced the visual appeal of the store through effective merchandising and housekeeping.
- Supported team during peak periods, maintaining efficient operations with teamwork and adaptability in high-pressure situations
- Proactively met customer needs, built genuine connections, and created a welcoming environment
Sales Associate/Cashier
Hennes and Mauritz (H&M)
11.2020 - 03.2021
- Handled transactions efficiently on the register, issued receipts, and followed register best practices
- Provided exceptional customer service by actively engaging with customers on the sales floor and in service areas
- Maintained a tidy sales floor by organizing garments according to H&M guidelines to enhance the shopping experience
- Processed, stocked, and replenished merchandise in a timely manner, ensuring availability for customers
- Promoted H&M Loyalty program to customers, contributing to customer retention efforts
- Collaborated with colleagues and supervisors to ensure sales and a positive environment
Education
Bachelor of Arts - Sociology
George Mason University
Fairfax, Virginia 05.2022 - 05.2023
Associate of Science - Liberal Arts And General Studies
Northern Virginia Community College
Annandale 05.2019 - 05.2021
Skills
Customer Serviceundefined
Timeline
Member Experience Team Member
Gold's Gym
01.2024 - Current
Fellow
Office of Community Engagement and Civic Learning
05.2023 - 12.2023
Summer Camp Teacher
Transformational Education And Adventure Center
05.2023 - 08.2023
Bachelor of Arts - Sociology
George Mason University
05.2022 - 05.2023
Barista and Cashier
Starbucks
04.2021 - 09.2021
Sales Associate/Cashier
Hennes and Mauritz (H&M)
11.2020 - 03.2021
Associate of Science - Liberal Arts And General Studies
Northern Virginia Community College
05.2019 - 05.2021
Similar Profiles
Jeffrey Lynn Jr.Jeffrey Lynn Jr.
General Manager at Gold's GymGeneral Manager at Gold's Gym
Emily MunozEmily Munoz
Maintenance Team at Gold's GymMaintenance Team at Gold's Gym
Stewart DaltonStewart Dalton
Physical Fitness Advisor/Front Desk Manager at Gold's GymPhysical Fitness Advisor/Front Desk Manager at Gold's Gym