Kimberly Allen

Supervise and manage a team of 15 employees, providing guidance, support, and feedback to foster growth and performance.

• Set clear goals and expectations, ensuring alignment with company objectives and KPIs.

• Monitor team performance through regular assessments, implementing process improvements to drive efficiency.

• Serve as the main point of contact between leadership and the team, effectively communicating updates, goals, and challenges.

• Resolve conflicts and challenges within the team, promoting a positive and productive work environment.

• Conduct training sessions and one-on-one coaching to enhance skill development and knowledge sharing.

• Company Overview: Rochester, NY
• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at Con Serve
• Daily Productivity – work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management
• Monthly Recoveries - must achieve ConServe’s monthly targeted performance objectives for collections
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Rochester, NY

• Company Overview: Rochester, NY
• Actively Listen to Customers to Understand Concerns
• Identify & Position new Solutions That Align with the customers’ needs while navigating through multiple computer applications with speed and accuracy
• Provide customers with information about additional products and services
• Rochester, NY