Takeisa Fontenot
Texas City,TX
Summary
Customer-focused professional with experience in retail sales, customer service, inventory, industrial safety, and team support. Strong communication, problem-solving, organization, and customer-assistance skills with experience working in fast-paced environments.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Safety Technician
Ohmstede Industrial Services
02.2026 - 04.2026
- Developed and implemented safety training programs for employees across various departments.
- Coordinated hazard recognition and safety compliance efforts, enhancing communication with craft personnel and supervisors.
- Conducted safety inspections to identify potential hazards in work environments.
- Monitored compliance with safety regulations and company policies during operations.
- Facilitated safety operations during industrial turnaround project to ensure compliance and mitigate risks.
Safety Technician
TIC Holdings, Inc. / Kiewit Corporation
01.2025 - 12.2025
- Conducted safety inspections to identify hazards and ensure compliance with regulations.
- Implemented safety protocols to promote a culture of safety within the organization.
- Developed safety training materials for employee education and awareness programs.
- Conducted briefings and ensured accurate documentation to support operations in a fast-paced environment.
- Facilitated clear communication and problem-solving for 50+ workers and management, enhancing daily operations.
Firewatch Supervisor / Safety Technician
Ohmstede Industrial Services
01.2023 - 12.2025
- Supervised 8-person team, maintaining inventory accountability and coordinating daily assignments.
- Trained new employees on safety protocols and operational procedures.
- Managed tool-room operations for 70+ personnel, ensuring timely access to tracked tools and equipment.
Technical Support Analyst
ITCC / Memorial Hermann Corporate Hospital
07.2020 - 06.2021
- Resolved 15+ customer inquiries daily, addressing account, access, and Windows issues to enhance user experience.
- Provided technical support to hospital staff on software and hardware issues.
- Diagnosed and resolved user-reported problems in a timely manner.
- Acknowledged for delivering exceptional customer service in a fast-paced environment.
Retail Associate (Seasonal)
Boot Barn
Dickinson, USA
10.2020 - 01.2021
- Assisted customers with product selections and provided detailed information.
- Assisted customers with product inquiries, promotions, and store services to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Stocked merchandise and organized sales floor to ensure readiness for customer engagement.
- Maintained store cleanliness and organized merchandise on sales floor.
Cashier (Seasonal)
Hobby Lobby
League City, USA
10.2018 - 02.2019
- Processed customer transactions efficiently and accurately at busy retail location.
- Processed cash/card transactions, returns, and exchanges, ensuring accurate and efficient service.
- Assisted customers with product inquiries and provided knowledgeable support.
- Answered merchandise and promotion questions, supported stocking, and organized sales floor to enhance customer experience.
- Maintained organized cash register area and ensured cleanliness throughout shift.
Education
Bachelor of Business Administration - Information Technology
Prairie View A&M University
Prairie View, TX 01.2007 - 05.2010
Bachelor of Business Administration - Marketing
Prairie View A&M University
Prairie View, TXSkills
- Problem Solving
- Inventory management
- Regulatory Reporting
- Customer Service
- Teamwork
- Microsoft Office
- Safety Program Development
- POS/Cash Handling
- Product Knowledge
- Merchandising
Training
- Six Sigma Green Belt
- OSHA 30
- NCCER Safety
- First Aid/CPR/AED
- TWIC
Timeline
Safety Technician
Ohmstede Industrial Services
02.2026 - 04.2026
Safety Technician
TIC Holdings, Inc. / Kiewit Corporation
01.2025 - 12.2025
Firewatch Supervisor / Safety Technician
Ohmstede Industrial Services
01.2023 - 12.2025
Retail Associate (Seasonal)
Boot Barn
10.2020 - 01.2021
Technical Support Analyst
ITCC / Memorial Hermann Corporate Hospital
07.2020 - 06.2021
Cashier (Seasonal)
Hobby Lobby
10.2018 - 02.2019
Bachelor of Business Administration - Information Technology
Prairie View A&M University
01.2007 - 05.2010
Bachelor of Business Administration - Marketing
Prairie View A&M University