Takeisha Spruill
Nolanville,TX
Summary
Compassionate professional with extensive experience in behavior management and active listening. Expertise in facilitating group therapy sessions and monitoring client progress, ensuring adherence to treatment goals and compliance with regulations.
Overview
11
11
years of professional experience
Work History
Mental Health Specialist
Community Counseling Group
Petersburg, VA
08.2025 - 02.2026
- Maintained client records and documentation, ensuring compliance with regulations and enhancing quality of care.
- Participated in ongoing training to refine therapeutic techniques and improve client support.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Connected clients with external resources for comprehensive support.
- Facilitated daily group sessions for adults, promoting coping strategies, daily living skills, medication adherence, and problem-solving.
- Maintained adherence with completion of daily, monthly, quarterly, and care of coordination documentation.
Supervisor in Training
Welcome Home Community Services
Prince George, Virginia
01.2025 - 08.2025
- Supervised daily operations to ensure quality service and support for clients.
- Monitored compliance with policies and procedures to maintain organizational standards.
- Provided feedback, coaching, and development opportunities to team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented ABA techniques in one-on-one sessions with clients.
- Assisted autistic clients with diaper changes, putting on clothing, aggressive behavior, and teachings through play therapy.
- Practiced updated client records for ISPs with community engagement, residential, and day support clients.
Qualified Mental Health Professional
Destiny Services
Petersburg, VA
12.2023 - 08.2024
- Delivered group support to clients with mental health diagnoses, fostering a supportive environment for sharing and healing.
- Monitored client behavior and reported significant changes to the clinical team.
- Facilitated groups on coping strategies, mental health diagnoses, and meal preparation, enhancing clients' practical skills and emotional resilience.
- Facilitated psycho-educational groups related to topics such as anger management, stress reduction, grief and loss.
- Ensured client safety during community outings by supervising activities and assessing risks.
- Monitored and documented client progress towards treatment goals, ensuring effective communication with the clinical team.
Mental Health Technician
Poplar Springs Hospital
Petersburg, Alaska
02.2022 - 08.2024
- Monitored behavior and emotional well-being of male and female adolescents during daily activities to ensure safety and support mental health.
- Conducted 15-minute safety checks on patients, promptly identifying and addressing potential risks to enhance patient safety.
- Supported group therapy sessions by facilitating discussions among participants.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Transported patients to doctor appointments and hospitals, ensuring timely access to necessary medical care.
QMHP
The Outreach Foundation
Petersburg, Alaska
11.2022 - 06.2023
- Counseled adolescents and adults with behavioral, mental, or substance abuse disorders to support recovery and personal growth.
- Assist clients with transportation to appointments.
- Participated in interdisciplinary team meetings to discuss patient care plans.
- Monitored client progress and documented behavioral changes to inform treatment adjustments and enhance care.
- Held weekly meetings with parents to discuss interventions and track observed improvements in their child's development.
- Facilitated workshops on coping strategies to support clients.
Tier 3 Claim Specialist
Alorica
Remote, WI
07.2020 - 07.2022
- Processed unemployment claims using state-specific applications and guidelines.
- Reviewed documentation for completeness and accuracy, ensuring compliance with state regulations prior to claim approval.
- Communicated with claimants to clarify information and resolve issues efficiently.
- Reviewed and verified accuracy of submitted documents.
- Monitored progress of pending cases to facilitate timely resolution and minimize delays.
- Calculated weekly benefit amounts according to established guidelines, enabling accurate disbursement to claimants.
- Assisted customers with product selection and answered any questions they had.
- Researched products online to help customers make informed decisions about their purchases.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Customer Service Representative
Spherion Staffing
Killeen, Texas
08.2017 - 07.2020
- Resolved customer inquiries by identifying issues and providing tailored solutions to enhance satisfaction.
- Educated customers about products and services to enhance their experiences.
- Handled escalated complaints with professionalism and empathy, ensuring positive resolution and customer retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted patients with inquiries regarding health insurance and billing processes.
- Collected payments from patients and entered them into the billing system accurately.
- Trained new team members on processes and best practices to improve call accuracy and service quality.
Healthcare Customer Service Representative
General Dynamics Information Technology Inc
Chester, VA
10.2016 - 06.2017
- Processed applications for customers enrolling in the Affordable Care Act.
- Provided details about various insurance plans before individual and family plans were selected.
- Practiced effective active listening to provide appropriate scripted responses for accuracy.
Restaurant Server
Dennys Corp
Hopewell, VA
10.2014 - 01.2016
- Delivered exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and dietary restrictions effectively.
- Upsold daily specials and promotions to enhance the guest experience.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Managed food and beverage orders efficiently using a point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted management with the training of new servers.
Education
Master of Science - General Psychology
Purdue University
West Lafayette, IN10-2024
Bachelor of Science - Applied Behavior Analysis
Kaplan University
Davenport, IA06-2021
High School Diploma -
Petersburg High School
Petersburg06-2011
Skills
- Client documentation
- Therapeutic techniques
- Behavior management
- Crisis intervention
- Psycho-educational facilitation
- Compliance monitoring
- Communication skills enhancement
- Psychosocial assessment
- Relaxation techniques teaching
- Time management strategies
- Building rapport
- Problem-solving skills development
- Group counseling
- Active listening
- Critical thinking
- Data collection
Timeline
Mental Health Specialist
Community Counseling Group
08.2025 - 02.2026
Supervisor in Training
Welcome Home Community Services
01.2025 - 08.2025
Qualified Mental Health Professional
Destiny Services
12.2023 - 08.2024
QMHP
The Outreach Foundation
11.2022 - 06.2023
Mental Health Technician
Poplar Springs Hospital
02.2022 - 08.2024
Tier 3 Claim Specialist
Alorica
07.2020 - 07.2022
Customer Service Representative
Spherion Staffing
08.2017 - 07.2020
Healthcare Customer Service Representative
General Dynamics Information Technology Inc
10.2016 - 06.2017
Restaurant Server
Dennys Corp
10.2014 - 01.2016
Master of Science - General Psychology
Purdue University
Bachelor of Science - Applied Behavior Analysis
Kaplan University
High School Diploma -
Petersburg High School