Takera Lunsford
Summary
Results-driven delivery professional with expertise in customer relationship management and cargo handling. Demonstrated ability to manage time effectively, ensuring timely and secure deliveries that enhance customer satisfaction. Strong background in technology roles, including software development and system administration, with proven skills in project management and team collaboration.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Raleigh
05.2023 - Current
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Appointment Setter
Fred Anderson Automotive
Raleigh
01.2022 - 03.2023
- Coordinated appointments for customers seeking vehicle service and maintenance, ensuring timely and efficient service delivery.
- Utilized CRM software to track and update customer interactions.
- Communicated services and promotions to potential clients, enhancing customer awareness and engagement.
- Maintained organized records of appointments and customer details.
- Informed customers about services and policies, facilitating informed decision-making.
Customer Service Representative
RemX
remote
12.2020 - 08.2021
- Handled calls from patients and physicians, addressing inquiries to enhance satisfaction.
- verify hipaa, view/edit pt accounts.
- Checked insurance coverage for patient services to ensure eligibility.
- Directed customers to appropriate departments, ensuring efficient resolution of issues.
Tier 1 Technical Support
Conduent
Raleigh
08.2019 - 04.2020
- Managed inbound/outbound calls and emails to resolve customer inquiries in technical support call center.
- Utilized knowledge base to locate troubleshooting articles and steps for effective problem resolution.
- Recognized and addressed customer needs efficiently to enhance satisfaction.
- Coordinated customer appointments at the Genius Bar.
Education
High School Diploma -
East Wake High School
Wendell, NC01-2017
Skills
- Route optimization
- Delivery tracking
- Vehicle inspection
- Cargo handling
- Package scanning
- Safety compliance
- GPS navigation
- Attention to detail
- Time management
- Problem resolution
- Conflict resolution
- Customer relationship management
- Customer interaction
- Verbal and written communication
- Problem-solving
- Record keeping
- Positive attitude
- Appointment scheduling
Timeline
Delivery Driver
Amazon
05.2023 - Current
Appointment Setter
Fred Anderson Automotive
01.2022 - 03.2023
Customer Service Representative
RemX
12.2020 - 08.2021
Tier 1 Technical Support
Conduent
08.2019 - 04.2020
High School Diploma -
East Wake High School