Takerria Pugh
Melbourne,FL
Summary
Health Information Management (HIM) graduate with practical experience in insurance verification, medical coding, and clinical workflows. Preparing for RHIT and CPC certifications to enhance expertise in patient data management and compliance. Demonstrated ability in effective communication, workflow coordination, and problem-solving in healthcare and call center settings. Focused on leveraging skills in medical coding, EHR systems, and health data analysis to improve documentation accuracy and quality of care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
Cocoa, FL
06.2025 - Current
- Optimized trailer and truck loading operations by safely handling and positioning 300+ packages daily in a high-volume, fast-paced environment
- Implemented safety awareness protocols to reduce risk and ensure compliance with workplace standards
- Audited package counts and placement accuracy to maintain inventory integrity and prevent misloads
- Coordinated with team members and drivers to streamline workflow and minimize delays during peak hours
Medical Screener / Reception Technician
CSL Plasma
Melbourne, FL
09.2024 - 05.2025
- Greeted donors and conducted registration per SOPs to verify donation eligibility.
- Performed health screenings: vitals, finger sticks, hematocrit, and protein checks.
- Accurately recorded donor data in electronic systems, ensuring compliance and integrity.
- Managed a clean, OSHA-compliant workspace.
- Protected confidential donor and staff information with strict adherence to privacy standards.
Commercial Order Selector
Auto Zone
Melbourne, FL
01.2024 - 09.2024
- Processed order notes, barcodes, and serials to ensure accurate item selection and inventory efficiency.
- Updated inventory records in real time, maintaining system accuracy.
- Met tight deadlines by balancing speed and precision in high-volume fulfillment.
- Collaborated to streamline order flow and support supply chain coordination.
- Adapted to shifting priorities while sustaining productivity and accuracy.
Caregiver
Private Duty Care
Melbourne, FL
04.2023 - 12.2023
- Delivered compassionate companionship and assisted with hygiene, mobility, and daily care needs.
- Facilitated medications and appointments, maintaining accurate health records.
- Provided transportation for errands and medical visits, ensuring comfort and safety.
- Handled meal prep and light housekeeping while safeguarding personal privacy and confidentiality.
Registered Medical Assistant
Mid Florida Dermatology & Plastic Surgery
Orlando, FL
04.2019 - 04.2023
- Supported triage and patient intake by collecting histories and recording vitals.
- Verified insurance coverage and medical necessity to streamline scheduling and billing.
- Prepared claims with accurate CPT/ICD-10 coding, securing authorizations and reimbursements.
- Prepared exam rooms for skin cancer removal procedures, ensuring sterile setup and patient comfort.
- Assisted with patient preparation and site identification, including skilled injection at treatment location.
Customer Service Representative – Call Center
Inktel Contact Center Solutions
Orlando, FL
06.2017 - 04.2019
- Answer inbound calls and schedule appointments with accuracy and professionalism
- Verify insurance coverage, eligibility, and authorization requirements
- Provide patients with information on services, procedures, and billing
- Document all interactions in EMR systems, maintaining confidentiality
- Route calls appropriately to clinical staff or departments
- Handle complaints or concerns with empathy and resolution-focused communication
Stocker/Receiving Associate
Burlington Coat Factory
Orlando, FL
04.2015 - 06.2017
- Unloaded merchandise from pallets and boxes, tagging and censoring items for floor placement.
- Organized inventory in the backroom and prepared racks for efficient stock flow to sales areas.
- Ensured accurate ticketing and sizing of apparel, maintaining visual standards and store readiness.
- Collaborated with team leads to meet stocking timelines and support daily merchandising goals.
- Maintained a clean, organized workspace while adhering to safety and loss prevention protocols.
Education
Associate of Science - Health Information Management
Ultimate Medical Academy
04.2025
Diploma - Medical Billing and Coding
Florida Technical College
Orlando, FL09.2022
Diploma - Medical Assisting
Southern Technical College
Orlando, FL01.2018
Skills
- Customer service excellence
- Time management
- Medical coding expertise
- Release of information
- RF scanner proficiency
- Adaptability
- Medical records management
- Physical endurance
- Health information management
- Medical terminology knowledge
- Shipping and receiving
- Electronic health records (EHR)
- Stocking and inventory management
- Hardware device handling
- Electronic medical records (EMR)
- HIPAA compliance
- Vital signs monitoring
- Attention to detail
- Interpersonal skills development
- Revenue cycle management strategies
- Data entry accuracy
- Load and unload operations
Certification
- BLS Certification
- Driver's License
- Insurance Coding Specialist
- RMA
Timeline
Package Handler
FedEx
06.2025 - Current
Medical Screener / Reception Technician
CSL Plasma
09.2024 - 05.2025
Commercial Order Selector
Auto Zone
01.2024 - 09.2024
Caregiver
Private Duty Care
04.2023 - 12.2023
Registered Medical Assistant
Mid Florida Dermatology & Plastic Surgery
04.2019 - 04.2023
Customer Service Representative – Call Center
Inktel Contact Center Solutions
06.2017 - 04.2019
Stocker/Receiving Associate
Burlington Coat Factory
04.2015 - 06.2017
Associate of Science - Health Information Management
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Florida Technical College
Diploma - Medical Assisting
Southern Technical College