Takeyiah Riggins
Washington,DC
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
11
11
years of professional experience
Work History
CNA
Cherrydale Health&Rehabiliation Center
Virginia, Arlington
11.2023 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided physical support to assist patients with bathing, dressing and toileting.
Customer Service Representative
R&GE gas and light company
Rochester
08.2021 - 12.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
- Oversaw warranty counseling process to manage expense controls.
- Led on- and off-site customer support teams across multiple time zones.
- Provided exceptional customer service to ensure customer satisfaction.
Material Management Team Lead
Rochester General Hospital
Rochester , NY
12.2020 - 12.2023
- Worked closely with human resources to support employee management and organizational planning.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Delegated tasks appropriately according to individual skill sets.
Nursing Unit Secretary
Rochester General Hospital
Rochester , NY
07.2018 - 12.2022
- Verified insurance coverage for incoming patients.
- Monitored office supplies inventory and placed orders when necessary.
- Updated patient information in electronic health record system.
PCT Preceptor
Monroe Community Hospital
Rochester , NY
05.2018 - 12.2022
- Developed and updated training materials and manuals to reflect current best practices and regulatory requirements.
- Assessed clinical education needs and patient and client teaching needs using various methods.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
Caregiver for Kids With Disabilities
All Metro Health care agency
Rochester , NY
05.2014 - 01.2021
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted with meal planning to meet nutritional plans.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Assistant Manager
Arby’s
Rochester , NY
05.2018 - 12.2020
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Wilson
Rochester, NY06-2013
Skills
- Critical thinking
- Basic life support
- Physical stamina
- Wound care
- Maintaining confidentiality
- Health monitoring
- Medication administration
- HIPAA compliance
- Lifting and transferring
- End-of-life care
- Feeding assistance
- Active listening
- Attention to detail
- Vital signs monitoring
- Patient advocacy
- Flexibility and adaptability
- Multitasking and organization
- Emergency response
- Patient care
- Dressing assistance
- Compassion and empathy
- Conflict resolution
- Toileting assistance
- Patient transfers
- Patient hygiene assistance
- Cultural sensitivity
- Compassionate communication
- Infection control practices
- Team collaboration
- Emotional support
- Clinical documentation
Timeline
CNA
Cherrydale Health&Rehabiliation Center
11.2023 - Current
Customer Service Representative
R&GE gas and light company
08.2021 - 12.2023
Material Management Team Lead
Rochester General Hospital
12.2020 - 12.2023
Nursing Unit Secretary
Rochester General Hospital
07.2018 - 12.2022
PCT Preceptor
Monroe Community Hospital
05.2018 - 12.2022
Assistant Manager
Arby’s
05.2018 - 12.2020
Caregiver for Kids With Disabilities
All Metro Health care agency
05.2014 - 01.2021
High School Diploma -
Wilson