Takia Goss
Chadbourn,NC
Summary
Dynamic operations supervisor at TRUIST with expertise in fraud detection and customer service. Proven track record in coaching teams and enhancing digital assistance processes. Adept at troubleshooting service issues and ensuring regulatory compliance, fostering a collaborative environment that drives success and elevates client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Premier Care/ Branch Helpline Specialist/Operations Supervisor
TRUIST
301 JK Powell Blvd, NC
04.2022 - Current
- Assist various clients, including retail-tier and premier-tier, managing concerns involving fraud, digital assistance, loans, credit cards, and essential banking processes.
- Also, I assist branch teammates with any branch procedures and questions on IRA/CD accounts.
- Aid colleagues in managing numerous queries within chat framework as premier care supervisor when additional help is needed
Education
High School Diploma -
Dillard Highschool
Fort Lauderdale, FL06-2020
Skills
- Fraud detection
- Digital assistance
- Customer service
- Banking processes
- Chat support
- Regulatory compliance
- Critical thinking
- Coaching and mentoring
- Troubleshooting techniques
- Risk management
- Active listening
- Time management abilities
- Troubleshoot service issues
- Team collaboration
Certification
- Certificate of Achievement: Given to me for being a top performer for several months.
Accomplishments
An achievement can simply be my time management. I have now been able to keep a consistent meteric of helping my clients in a timely manner in order to keep the client happy, and satisfied all within a short amount of time of having to sit on the call.
Languages
English
Professional
Spanish
Elementary
Affiliations
- A hobby that I like to do is learn languages. Currently I am learning Spanish, German, and Turkish.
- Also singing is a big part of my life as well
Timeline
Premier Care/ Branch Helpline Specialist/Operations Supervisor
TRUIST
04.2022 - Current
High School Diploma -
Dillard Highschool
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