Takia Nelson
Texarkana,TX
Summary
Confident and proficient musician willed in range of instruments, with special talents for hip hop. Excels with different music genres and experienced in both live and recorded performances. Enthusiastic about collaborating and developing sounds.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 7 years of experience to dynamic new position.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Experienced Customer service manager bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Artist
Myself
01.2017 - Current
- Collaborated with fellow artists on various projects, resulting in increased exposure and networking opportunities.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Increased fan base through engaging social media content, connecting with music enthusiasts worldwide.
- Generated interest in local music scene by organizing and promoting concerts featuring up-and-coming talent.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Composed original songs that resonated with fans, resulting in increased album sales.
- Contributed to the creative direction of music videos, enhancing brand image and attracting new audiences.
- Established strong relationships with recording studios, ensuring efficient scheduling for album production sessions.
- Promoted musical career by maintaining website or social media presence.
Security Officer
Cooper Tire
08.2018 - 02.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Front End Supervisor
Ross Dress For Less
07.2017 - 04.2018
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Customer Service Manager
Walmart
08.2014 - 07.2017
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
No Degree -
McPherson College
Mcpherson, KS05.2016
High School Diploma -
Texas High School
Texarkana, TX05.2012
Skills
- Original Songwriter
- Social Media Engagement
- Studio Recording Experience
- Complaint Resolution
- Product Knowledge
- Scheduling
- Paperwork Processing
- Call Management
- Multi-Line Phone Talent
- Cash Counting
- Customer Service
- CCTV Monitoring
- Investigation Documentation
- Emergency Response
Accomplishments
Associate of the month
Promotions
Languages
American sign language
References
References available upon request.
Timeline
Security Officer
Cooper Tire
08.2018 - 02.2019
Front End Supervisor
Ross Dress For Less
07.2017 - 04.2018
Artist
Myself
01.2017 - Current
Customer Service Manager
Walmart
08.2014 - 07.2017
No Degree -
McPherson College
High School Diploma -
Texas High School
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