Takiah Dudley
6612 S. Kenwood Ave ,IL
Summary
Dedicated professional with experience at Scr Medical Transportation, excelling in patient care and safe driving techniques. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills. A strong team player with a commitment to professionalism, ensuring timely and efficient medical transportation services while maintaining a high standard of safety.
Overview
14
14
years of professional experience
Work History
Residential Cleaner
Self Employed Services
Chicago, IL
06.2019 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Accept at least 2 clients a day
Medical Transportation Driver
Scr Medical Transportation
Chicago,Il
04.2024 - 04.2025
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Complete your assigned route and at least 4 private trips
Front Desk Receptionist
Oakton Community College
Des Plaines, IL
12.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Manage at least 30 incoming calls
Cashier
CMX Cinemas
Skokie IL
12.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Security Officer
Private Security Service
Chicago, IL
05.2011 - 01.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
High School Diploma - General Studies
Evanston Township High School
Evanston, IL06.2011
Skills
- Strong navigation skills
- Patient care
- Professionalism and courtesy
- Wheelchair handling
- Safe driving techniques
- Time management
Timeline
Medical Transportation Driver
Scr Medical Transportation
04.2024 - 04.2025
Front Desk Receptionist
Oakton Community College
12.2021 - 06.2022
Cashier
CMX Cinemas
12.2019 - 04.2020
Residential Cleaner
Self Employed Services
06.2019 - Current
Security Officer
Private Security Service
05.2011 - 01.2012
High School Diploma - General Studies
Evanston Township High School