Takima Watkins
Stafford,VA
Summary
Dedicated and empathetic OB/GYN Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
OB/GYN Medical Assistant
Kaiser Permanente
District Of Columbia, DC
12.2023 - Current
- Assists the physician in providing comprehensive medical care to targeted patient population in the ambulatory clinic setting by:
- Preparing the patient for the medical examination.
- Performing screening activities appropriate to patient population.
- Performing assigned clinical tasks and/or procedures.
- Assisting with scheduling follow-up appointments and activities as recommended by the physician.
- Performs clinical tasks and/or procedures appropriate to targeted patient population under the delegation and supervision of a licensed physician.
- Performs clinical tasks and/or procedures appropriate to targeted patient population under the delegation and supervision of a registered nurse.
- Immediately notifies physician or other licensed health care provider of patients observed to be in distress.
- Documents all care given and actions taken on behalf of the patient in KP HealthConnect.
- Facilitates smooth and efficient operation of the clinical department by monitoring the flow of patients and intervening as appropriate to minimize wait times and promote a positive experience for the patient.
- Assists with inventory and requisition of required supplies; keeps exam and procedure rooms adequately stocked at all times.
- Engages in positive interactions with Kaiser Permanente members, visitors and fellow staff members at all times.
- Performs other duties as assigned.
Teleservice Representative
Kaiser Permanente
Fairfax, VA
11.2022 - 12.2023
- Receives phone calls and verifies identity and eligibility of callers.
- Understands members' requests and schedules primary care or selected specialty
- appointments for medical treatment or sends messages to the member's Health Care Team.
- Uses defined scripts per members' symptoms, following its directives for disposition and documents in the medical record according to established workflow.
- Transfers calls to medical advice nurses or other departments when indicated or directed by script.
- Provides information about the location of medical centers, pre-appointment preparation, and limited, related member benefit information.
- Schedules follow-up appointments for providers.
- Opt members in for appointment SMS text reminders.
- Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed.
- Assists members in selecting a personal provider and pre-enrolls callers as needed.
- Makes changes to callers' addresses, medical center, or other demographic information as needed.
- Makes outbound calls and receives calls to/from new members and new Medicaid members to onboard them as new to Kaiser Permanente.
- Schedules video conferencing appointments and provides technical support for
- members with Telemedicine Appointments. Assists Telemedicine providers by faxing
- prescriptions and referrals, as needed. Initiates online meetings and provides
- an introduction of members to Telemedicine physicians.
- Performs other related duties as directed.
Lead Trainer
Walmart
Stafford, VA
11.2019 - 10.2022
- The Academy Trainer is responsible for following the goals and direction set forth by the Team Lead.
- Each Academy Trainer is responsible for a specific area (for example frontend
- 1st shift accountable for accounting, opening cashiers, and self-checkouts).
- The Academy Trainer is supposed to be an expert in that area and is
- responsible for training associates in the One Best Way for performing their different job duties and tasks.
- Academy Trainer can fill in for associates and cover for their Team Lead.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Certificate - Medical Assisting
Northern Virginia Community College
Annandale, VA10-2023
Some College (No Degree) - Nursing
Northern Virginia Community College
Annandale, VASome College (No Degree) - Psychology
Old Dominion University
Norfolk, VASkills
- Specimens collection and processing
- Vital signs monitoring
- Clinical Support
- Patient Scheduling
- Medical Terminology
- Insurance Verification
- Injection Administration
- Data Entry
- Reception oversight
- HIPAA Compliance
Timeline
OB/GYN Medical Assistant
Kaiser Permanente
12.2023 - Current
Teleservice Representative
Kaiser Permanente
11.2022 - 12.2023
Lead Trainer
Walmart
11.2019 - 10.2022
Certificate - Medical Assisting
Northern Virginia Community College
Some College (No Degree) - Nursing
Northern Virginia Community College
Some College (No Degree) - Psychology
Old Dominion University