Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic
Open To Work

TAKISHA BALDWIN

Cordova,TN

Work Preference

Desired Job Title

Relationship Banker IISenior Disability RepresentativeQuality Assurance CoachSenior Customer Service RepresentativePatient Services Assistant

Location Preference

On-SiteRemoteHybrid
Location: Cordova, TN, USMemphis, TN
Open to relocation: No

Salary Range

50000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork from home option

Summary

Healthcare administration professional with 15+ years of experience in patient financial services, disability claims management, customer service, and quality assurance. Skilled in patient support, insurance verification, care coordination, documentation review, HIPAA compliance, and healthcare operations. Proven ability to manage sensitive information, resolve complex issues, and deliver compassionate service in fast-paced environments. Experienced collaborating with patients, providers, HR teams, and cross-functional departments to improve communication, streamline processes, and support positive patient outcomes. Currently pursuing Certified Healthcare Access Associate (CHAA) certification to further strengthen expertise in patient access and care coordination.

Overview

1
1
Certification
15
15
years of professional experience

Work History

Relationship Banker II

Regions Bank
Memphis, TN
08.2025 - 02.2026
  • Built and maintained strong client relationships by identifying customer needs and providing personalized support solutions
  • Managed sensitive financial and personal information with strict confidentiality and compliance standards
  • Resolved account issues, transaction discrepancies, and customer concerns with professionalism and empathy
  • Educated clients on digital tools, fraud prevention, and account management processes
  • Demonstrated strong communication, problem-solving, and relationship management skills in a fast-paced environment
  • Maintained accuracy while processing transactions, documentation, and account updates

Senior Disability Representative

Sedgwick
Memphis, TN
05.2021 - 07.2025
  • Managed and adjudicated 40+ disability claims daily while reviewing medical documentation for accuracy, eligibility, and compliance
  • Coordinated with healthcare providers, HR departments, patients, and internal teams to support timely claim resolution and positive customer experiences
  • Maintained ongoing communication with claimants to obtain required medical documentation and provide claim status updates
  • Ensured accurate documentation, coding, and compliance with company policies and healthcare regulations
  • Delivered compassionate customer support while assisting individuals navigating disability and leave-related processes

Quality Assurance Coach

Sedgwick
Memphis, TN
04.2016 - 05.2021
  • Provided coaching and development support for 25+ employees to improve quality, compliance, and customer service performance
  • Conducted audits and evaluated call quality to identify service gaps, process improvement opportunities, and training needs
  • Collaborated with leadership to implement performance improvement strategies and enhance operational efficiency
  • Reinforced compliance standards, documentation accuracy, and professional communication practices
  • Supported a positive team environment through mentoring and employee engagement initiatives

Senior Customer Service Representative

Sedgwick
Memphis, TN
10.2015 - 04.2016
  • Processed and documented 25+ claims daily while gathering medical records, billing information, and supporting documentation
  • Educated customers regarding FMLA, STD, ADA, LOA, GL, AL, and Workers’ Compensation claims processes
  • Prepared documentation for payment processing and ensured timely resolution of claims
  • Delivered empathetic, accurate, and professional customer support during sensitive situations
  • Maintained detailed records and ensured compliance with documentation standards

Patient Services Assistant

Church Health Center
Memphis, TN
07.2011 - 01.2014
  • Managed patient flow and front desk operations for 40+ patients daily to improve clinic efficiency and patient satisfaction
  • Assisted with patient check-in, scheduling support, records management, and responding to patient inquiries
  • Processed patient statements, collected copayments, and balanced daily financial transactions
  • Maintained confidentiality of patient information in compliance with HIPAA and healthcare privacy regulations
  • Provided compassionate and professional support to patients in a healthcare setting

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
03.2019

Skills

  • Patient Care Coordination
  • Insurance Verification & Authorization
  • Patient Access & Registration
  • Claims Management
  • HIPAA Compliance & Confidentiality
  • Revenue Cycle Support
  • Documentation Accuracy
  • Healthcare Administration
  • Referral & Benefits Coordination
  • Electronic Records Management
  • Problem Resolution
  • Process Improvement
  • Patient Relations & Communication

Certification

  • Currently pursuing Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management
  • Continuing education in patient access, healthcare operations, insurance verification, and revenue cycle processes

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Relationship Banker II

Regions Bank
08.2025 - 02.2026

Senior Disability Representative

Sedgwick
05.2021 - 07.2025

Quality Assurance Coach

Sedgwick
04.2016 - 05.2021

Senior Customer Service Representative

Sedgwick
10.2015 - 04.2016

Patient Services Assistant

Church Health Center
07.2011 - 01.2014

Bachelor of Science - Health Administration

University of Phoenix

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