Maryella Nicholson
Mobile
Summary
Dynamic Relationship Banker II at Regions Bank with a proven track record in building lasting client relationships and enhancing customer satisfaction. Skilled in financial advising and problem-solving, I excel in identifying customer needs and promoting tailored banking solutions, driving business growth and fostering financial literacy through engaging workshops.
Overview
10
10
years of professional experience
Work History
Relationship Banker II
Regions Bank
Mobile
11.2024 - Current
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services.
- Processed loan applications and verified customer information.
- Collaborated with team members to enhance customer service experiences.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues promptly to ensure satisfaction.
- Promoted financial literacy through workshops and one-on-one consultations.
- Advised clients on investment options and financial planning strategies.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Modified, opened and closed customer accounts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Relationship Banker I
Regions Bank
Saraland
10.2021 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Educated clients about various banking products available at the institution.
- Processed transactions accurately, ensuring compliance with bank policies.
- Built rapport with clients to foster strong banking relationships.
- Maintained up-to-date knowledge of banking regulations and services offered.
- Educated clients on digital banking tools for convenience and efficiency.
- Assisted customers with account inquiries and banking services.
Top Seller
Bath and Body Works
06.2020 - Current
- As a top seller I am responsible for converting customers through uncovering and demoing new products to them
- I possess extensive product knowledge to ensure I am offering the correct products to each customer
- My positive and inviting attitude along with my knowledge builds valuable and long term relationships with our customers to keep them coming back.
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained store displays to reflect current promotions and seasonal items.
- Restocked shelves and organized merchandise for optimal presentation.
- Provided product knowledge and recommendations to customers for informed purchases.
Department Supervisor
JC Penny Salon
Mobile
04.2021 - 10.2021
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
Department Supervisor
H&M
- 06.2020
- As a department supervisor, I was responsible for overseeing customer service, training sales advisors, truck management, and floor coverage
- My goals were to drive sales and business through merchandise presentation and basic operational functions within the store
- My operational functions included opening and closing the store and money and safe handling per the H&M guidelines.
Assistant Manager
Skechers
10.2015 - 06.2016
- Assisted the store manager in the daily operations of business through customer service, cleaning, merchandising, and performing managerial tasks.
Education
High School Diploma -
LeFlore High School
05.2010
Some College (No Degree) - Science
University of South Alabama
Mobile, AlSkills
- Relationship building and management
- Cash Handling
- Business Development
- Banking
- Customer Service-Oriented
- Team collaboration
- Customer engagement
- Problem solving
- Effective communication
- Time management
- Effective communication
- Problem-solving
- Team collaboration
- Relationship Building
- Teller background
- Financial services
- Time management abilities
- Customer care experience
- Organizational Skills
- Financial advising
Awards And Acknowledgements
Retail manager with experience in major specialty retail store chains. Skilled at employee training, customer service, planning and budgeting, cash handling, adhering to company policies, and team building. Worked on support for two new store openings while with H&M. I was brought in as a trainer for sales advisors for one of the new store openings. Worked my way up from part time sales advisor to full time department supervisor within two years of being with H&M.
Timeline
Relationship Banker II
Regions Bank
11.2024 - Current
Relationship Banker I
Regions Bank
10.2021 - Current
Department Supervisor
JC Penny Salon
04.2021 - 10.2021
Top Seller
Bath and Body Works
06.2020 - Current
Assistant Manager
Skechers
10.2015 - 06.2016
Department Supervisor
H&M
- 06.2020
High School Diploma -
LeFlore High School
Some College (No Degree) - Science
University of South Alabama