Takisha Strong
St. Louis,United States
Summary
Exceptionally dependable, compassionate, and safety-conscious professional with extensive background in conflict resolution, teamwork, and providing extraordinary customer service in stressful environments. Dedicated and detail-oriented with expertise in verbal and written communication, time-management, and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
License and Title Coordinator
Enterprise Fleet Management
St Louis, MO
10.2022 - Current
- Managed processing of initial registrations, renewals, state transfers, and various transactions
- Coordinated efforts with cross-functional teams to effectively resolve title and registration discrepancies
- Provided guidance to client-facing teams on state licensing and registration requirements, facilitating effective management of client fleet operations
- Achieved timely submission of accurate paperwork to DMVs and L&T services through diligent evaluation and preparation. Facilitated communication by preparing and sending state requirement letters to drivers and fleet contacts
- Streamlined state resource documentation for efficient group reference. Optimized state DMV inventory management for license plates, stickers, and registration cards, enhancing operational efficiency. Safeguarded confidential records and correspondence, ensuring compliance with privacy regulations
- Monitors changes in state legislation and disseminated information to ensure compliance
- Assisted in facilitating training for six summer interns, resulting in four securing full-time or part-time positions
Sterile Processing Instrument Technician
Mercy Hospital South
Saint Louis, MO
04.2021 - 10.2022
- Responsible for proper care, cleaning, and decontamination of all surgical instrumentation; while observing all department operating procedures, safety protocols, and technical standards
- Assembled, documented, accounted for, and packaged all instrumentation and sets according to department protocols
- Examined instruments and equipment meticulously to ensure proper cleaning, sanitization, and functioning
- Tested and reported any issues or problems with sterilization equipment
- Delivered all necessary equipment and instruments for surgeries, examinations, medical procedures, and medical carts
- Maintained records of sterilization procedures, sterilized items, equipment maintenance, and supplies
- Maintained compliance with policies and procedures of Department of Health, Joint Commission (JCAHO), AMII, OSHA, CDC, IAHCCM and other industry standards and regulations as well those of hospital facility
- Maintained open communication with charge nurse and other peri-operative staff to ensure surgical instruments and trays are processed for emergency cases
Office Services Specialist
St. Louis County Government
Saint Louis, MO
07.2019 - 04.2021
- Created "Collector's College" made up of 6 multi-paged training modules including step by step instructions with visual aides, module tests and test answer sheets, test grading system, and training acknowledgment forms, with guidance of management and previous training materials
- Participated in new employee orientation, and executes training, and motivation
- Assessed trainee progress and provide feedback to management concerning possible problems or areas of improvement
- Presented information using a variety of instructional techniques, and formats such as role playing, activities, games, lectures
- Developed quick reference and training materials
- Assisted Office Services Representatives with projects, customer complaints, and technical difficulties
- Continued to edit and update modules/tests/and training materials as procedures changed or new information was presented
- Assisted fellow team leaders and supervisor in execution of daily duties including but not limited to as break scheduling, document/record management, maintain and coordinate shared files, annual projects
- Provided extra counter coverage when needed
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Audited team error reports, informed supervisors in all departments of errors made by individuals to be corrected
311 Citizen Care Specialist
Saint Louis County Government
Saint Louis, MO
06.2018 - 07.2019
- Assisted in coaching, mentoring and training new contact center specialists
- Moderated, executed, and closed service requests tickets of inbound service requests
- Collected source data such as citizen names, address, and contact information, input information into database and reported problem to proper department
- Pinned locations of customer service requests on geographic mapping system for various departments and provided details of location and situation
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Answered and remediated 60+ inbound 311 citizen calls, giving detailed, and personalized care to ensure citizen satisfaction and achieve first contact resolution for 80% of citizens calls
- Provided technical guidance to citizens such as 311 app usage, online payment system, website navigation, printing receipts, case.net navigation, searching traffic ticket information
- Created and maintained content on knowledge base system, 311 phone directory, and 311 app
- Built relationships and collaborated with all County departments and different levels of assignment groups
- Collaborated with upper management and 311 team leaders to formulate and implement policies and regulations
- Presented to managers and directors of various departments regarding benefits, achievements, goals of 311 call center, and personal experiences
Office Services Representative
Saint Louis County Government
Saint Louis, MO
10.2015 - 06.2018
- Provided friendly and excellent customer service by exercising independent judgement and decision-making abilities to assist taxpayers with complex problems both in person and by phone.
- Created, maintained, and closed personal property tax billing accounts.
- Advised and assisted new employees on real-estate and personal property tax information.
- Researched Missouri State records for identification and vehicle information to correct and adjust taxpayer accounts, and to avoid fraud.
- Opened, sorted, processed, and properly distributed incoming real- estate and personal property tax mail and declarations
- Instructed taxpayers on how to utilize phone-in or online payment system, and how to complete various documents
Education
Bachelor of Science - Business Administration And Management
Columbia College-Nationwide Campus
Saint Louis, MO2019
Skills
- Conflict Resolution
- Extraordinary Customer Service
- Company Policy Adherence
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Public Interaction
- Safety Regulation Compliance
- Verbal and Written Communication
- Critical Thinking
- Safety-Conscious
Volunteer
St. Louis County Pet Adoption Center
2017-2018
Socialized pets to help them become more adoptable, exercised pets with walks and play, communicated with the public and showcased adoptable pets at adoption events.
Camp Coca-Cola/Wyman Leadership Program
2005-2009 Participated in 5-year nonprofit leadership program completing over 200 hours of community service, participated in various team building and leadership activities including workshops, volunteering, event planning/organization.
Saint Louis County Neighbors Preservation Community Service
2006-2008 Filed and shredded confidential documents, and performed community cleanup in deteriorating neighborhoods.
Certification
Basic Life Support (BLS)
Management
Timeline
License and Title Coordinator
Enterprise Fleet Management
10.2022 - Current
Sterile Processing Instrument Technician
Mercy Hospital South
04.2021 - 10.2022
Office Services Specialist
St. Louis County Government
07.2019 - 04.2021
311 Citizen Care Specialist
Saint Louis County Government
06.2018 - 07.2019
Office Services Representative
Saint Louis County Government
10.2015 - 06.2018
Bachelor of Science - Business Administration And Management
Columbia College-Nationwide Campus