Takishia Lingo
Headland,AL
Summary
Adept at steering store operations to excellence, I excelled as a Store Manager at Burlington, where I enhanced customer satisfaction and streamlined inventory and cash management. My blend of exceptional customer service and problem-solving skills, coupled with a knack for multitasking, drove positive outcomes in a demanding retail environment.
Overview
21
21
years of professional experience
Work History
Store Manager
Burlington
Dothan, AL
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Burlington
Dothan, AL
09.2009 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front End Manager
Buster IGA
Abbeville, AL
08.2005 - 12.2010
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Switchboard Operator
Troy University
Dothan, AL
07.2003 - 08.2004
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
Associate Of Business Administration -
Alabama State University
Montgomery, AL08.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Burlington
09.2021 - Current
Assistant Manager
Burlington
09.2009 - 08.2021
Front End Manager
Buster IGA
08.2005 - 12.2010
Switchboard Operator
Troy University
07.2003 - 08.2004
Associate Of Business Administration -
Alabama State University