Takiyah Hutchins

Conduct initial intake interview, both in person and over the telephone , and develop service plan for clients in order to provide direct advocacy services for victims of domestic violence ,sexual violence, dating violence, stalking and human trafficking, and their dependent children. Provide case management and general client related advocacy services to ensure client safety and self-sufficiency.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Conducts interviews with prospective applicants to determine eligibility for different social services programs.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Processed and certified documents for accuracy and compliance with government regulations.
• Assisted clients with accurate eligibility form, application and document completion.
• Assisted clients with completion of applications and paperwork.

• Operating vehicles between various county and vendor locations
• Delivering items to different locations per request.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Communicated with customers to provide delivery updates and confirm delivery locations.

• Managed workflow to exceed quality goals
• Answering/routing incoming calls, emails & other forms of contact from customers/ups employees to the correct department
• Analyzes exception capture report
• Researched previous day's missed packages.
• Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

• Handled various accounting transactions
• Rapidly and efficiently prepared customer and atm cash and change orders
• Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically
• Working in supervision also has provided an equally balanced experience in overseeing daily tasks & management of employees as well.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.

• Processed customer returns
• Completed purchases using point of sale system
• Trained new cashiers on procedures, customer service and sales techniques
• Reconciled company bank, credit card and line of credit accounts.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Assisted teaching staff with daily necessities of children
• Assisted school bus drivers with children at beginning and end of day.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Helped teacher prepare instructional material and displays.