Takiyah Longs Fisher
Summary
Accounts receivable and collections professional with 8+ years of experience managing customer accounts, resolving payment issues, and supporting steady cash flow. Experienced in payment processing, account follow-up, dispute resolution, and maintaining accurate records. Works well in fast-paced environments and communicates effectively with customers and internal teams.
Overview
12
12
years of professional experience
Work History
Capital Collections Specialist
Toast Tab
Jacksonville, FL
12.2022 - 04.2026
- Managed a portfolio of 200+ delinquent accounts across lending products and followed up to recover outstanding balances.
- Contacted customers to review account status, arrange payment plans, and help improve monthly recovery rates.
- Worked with billing, accounting, and risk teams to address account issues and complete corrections faster.
- Tracked account activity and portfolio updates to support accurate reporting and timely follow-up.
- Helped improve workflow response times through consistent follow-up and account prioritization.
Accounts Receivable / B2B Collector
HD Supply
Jacksonville, FL
04.2018 - 09.2022
- Managed business accounts with open invoices and followed up to reduce overdue balances and improve payment timelines.
- Contacted customers regarding invoice status, payment requests, and account questions.
- Resolved short pays, billing issues, and disputes to clear open balances faster.
- Updated account records and aging reports to maintain accurate financial data.
- Worked with sales and customer service teams to resolve issues affecting payment timelines.
Senior Collections Specialist
Citibank
Jacksonville, FL
08.2014 - 03.2016
- Handled inbound and outbound calls regarding past-due accounts and payment options.
- Processed payments and set up recurring drafts to help customers keep accounts current.
- Resolved billing concerns and account issues to reduce repeat calls and improve service.
- Maintained accurate account notes while meeting daily call volume and quality goals.
Education
Associate of Arts - Business
Florida Agricultural And Mechanical University
Tallahassee, FL2016
High School Diploma -
First Coast
Jacksonville, FL2014
Skills
- Payment Processing & Arrangements
- Customer Account Support
- Excel, Google Sheets & Salesforce
- ERP Systems, HighRadius, GetPaid
Timeline
Capital Collections Specialist
Toast Tab
12.2022 - 04.2026
Accounts Receivable / B2B Collector
HD Supply
04.2018 - 09.2022
Senior Collections Specialist
Citibank
08.2014 - 03.2016
Associate of Arts - Business
Florida Agricultural And Mechanical University
High School Diploma -
First Coast