TAKULVE JOHNSON JR
Pensacola
Summary
Compassionate mentor willing to take on any challenge and offering several years of related work experience. Outgoing and kind team player excited to work with people. Skilled in promoting the development of skills and helping each person develop to maximum potential.
Overview
9
9
years of professional experience
Work History
MSR- Fraud
Navy Federal Credit Union(Tek Systems)
Pensacola
11.2025 - Current
- Analyzed transaction patterns and card activity to identify fraud indicators, escalating high-risk cases to specialized teams.
- Investigated unauthorized transactions, provisional credit claims, and fraud alerts to protect member accounts and mitigate financial loss.
- Collaborated with fraud operations, card services, and back‑office teams to efficiently resolve complex or time‑sensitive fraud cases, improving resolution speed.
- Guided members through fraud reporting procedures, dispute documentation, and card replacement processes, ensuring clarity and empathy to enhance member experience.
- Educated members on security best practices, including card safeguards, account monitoring, and digital fraud‑prevention tools.
- Verified account ownership, validated transaction data, and reviewed system logs to ensure accurate case resolutions.
- Documented case notes, investigation steps, and outcomes with high accuracy to support compliance, audits, and quality review.
- Maintained performance metrics in call handling, accuracy, member satisfaction, and timely dispute processing.
- Identified trends in fraud types and card‑compromise events, communicating findings to leadership to inform proactive measures.
Install Lead - Wind Turbine Technician
Blattner Energy
Perryton
02.2025 - 09.2025
- Supervised and coordinated multi-disciplinary crews during turbine erection, bolt-up, mechanical assembly, and electrical installation, enhancing safety and efficiency in project execution.
- Installed, torqued, and tensioned major turbine components in alignment with engineering requirements, torque specifications, and QA/QC standards.
- Diagnosed and resolved mechanical and electrical issues during installation and commissioning, minimizing downtime and ensuring adherence to project timelines.
- Ensured safety compliance and hazard mitigation through documentation and adherence to OSHA and site-specific protocols, fostering a safe work environment.
- Trained, coached, and directed new technicians on mechanical assembly, rigging operations, electrical routing, and critical safety procedures to support high‑quality builds.
- Collaborated closely with crane operators, site management, and engineering teams to plan lifts, coordinate workflow, and maintain alignment with daily build schedules.
- Ensured accurate reporting of progress, equipment usage, and inspection results, supporting project tracking and quality validation.
Wind Turbine Technician
Takkion
Diller
10.2024 - 02.2025
- Executed electrical wiring, hydraulic system routing, torquing, tensioning, and system testing to ensure reliable turbine construction.
- Assembled and aligned major turbine components—including nacelles, hubs, and blades—using precision measurement tools to meet engineering and manufacturer specifications.
- Coordinated with crane operators, site leads, and installation teams to ensure safe and efficient execution of complex component lifts.
- Supported commissioning activities by verifying mechanical, electrical, and hydraulic system performance and documenting all test data accurately.
- Diagnosed and resolved assembly issues related to alignment, wiring, or component fit, contributing to adherence to project timelines and quality standards.
- Maintained tools, equipment, and work areas in compliance with safety and operational guidelines to support efficient project execution
- Adhered to GWO, OSHA, and company safety protocols while working at heights exceeding 250 feet, maintaining a zero‑incident safety record.
Data Furnisher - Credit Bureau Dispute Specialist)
Navy Federal Credit Union
Pensacola
07.2024 - 10.2024
- Acted as a subject matter expert on credit reporting, FCRA requirements, and dispute workflows, providing clear guidance to peers and cross-functional teams for consistent application of policies and procedures.
- Collaborated with Quality, Compliance, and operational partners to investigate systemic process gaps and recommend training or procedural improvements that reduced recurring errors.
- Developed job aids, walkthroughs, and reference materials that reinforced learning and improved accuracy in high-volume investigations.
- Conducted root-cause analysis on reporting discrepancies, presenting findings and recommendations to leadership that influenced workflow updates.
- Communicated technical data logic, system behavior, and regulatory impacts to non‑technical staff, ensuring alignment across teams during policy or procedural changes.
- Maintained data integrity standards by identifying trends in reporting inaccuracies and collaborating on solutions that informed team training and coaching.
- Consistently achieved top accuracy and timeliness metrics, modeling performance standards and contributing to a culture focused on quality, accountability, and continuous learning.
MSR Mentor in Account Services/Delta Force
Navy Federal Credit Union
Pensacola
02.2022 - 07.2024
- Analyzed MSR calls to identify trends, provided coaching on procedural errors, and advised on best practices to enhance service quality.
- Documented call feedback and collaborated with Supervisor to create personalized coaching methods, enhancing individual performance.
- Initiated and led a weekly meeting for MSRs with under one year of tenure to enhance job knowledge and facilitate their integration into Navy Federal, fostering a deeper understanding of their roles.
- Provided training and mentorship to newly hired Mentors, assisting in their acclimation to their new roles and responsibilities.
- Collaborated with multiple trainers, leveraging expertise in Account Services to develop Job Aids that supported their training programs, enhancing overall class effectiveness.
- Conducted team member onboarding and led team meetings in Supervisor's absence, ensuring continuity of operations.
- Supervised and guided employees in various tasks to ensure productivity and adherence to company standards.
- Developed comprehensive Job Aids from call review trends, streamlining processes and improving team efficiency.
- Demonstrated extensive knowledge of current banking and financial industry trends, products, and services to enhance customer service.
- Applied knowledge of federal and state laws and regulations to ensure compliance in operations.
- Utilized advanced skills in database management and various software applications to enhance productivity.
- Exercised strong influencing and negotiation skills to achieve favorable outcomes in discussions.
- Applied conflict management skills to address and resolve disputes effectively within teams.
- Engaged effectively with employees, management, and external stakeholders to build strong working relationships.
- Demonstrated initiative and proactivity in achieving team goals and objectives consistently.
- Developed effective relationships with colleagues and clients by fostering trust and rapport.
Member Service Representative in Account Services (MSR I/II)/Advanced Account Services (MSR III)
Navy Federal Credit Union
Pensacola
12.2019 - 02.2022
- Extensive experience in member/customer service operations.
- Facilitated team meetings and enhanced team learning through hands-on activities.
- Saved NFCU from potential losses totaling $345,585.77 in fraud busting in 2021.
- Encouraged team engagement by fostering a collaborative environment with daily interactive questions.
- Promoted team-oriented goals by implementing games and prizes, boosting team motivation.
- Sustained Superior Performance 2022
- ASII July Cornerstone Winner 2022
- Facilitate team meetings and advance team learning with hands on activities.
- Encourage team engagement by building a team environment with daily engaging questions.
- Promote team-oriented goals by implementing games and/or prizes to boost team motivation.
- Assisted with battle buddy program and navigating sessions by guiding and motivating new team members in training.
Customer Service Associate
Walmart
08.2017 - 04.2019
- Delivered exceptional customer service to promote positive brand image.
- Built customer confidence by actively listening to concerns and providing tailored feedback.
- Ensured safety and timely return of lost personal belongings, enhancing customer trust.
- Explained product features to customers during consultations.
Education
Associate of Arts Degree - Computer Science
Pensacola State College
Pensacola, FL12.2019
Skills
- Mentor
- Job Aid Development
- Debit and Credit Card Fraud
- Account Shutdown Account Compromise
- Account Services
- Advanced Account Services (Bank wires, Cashiers Checks, Checks)
- Digital Services
- Advanced Digital Services
- Tier 1 Assist Line
- Navigator
- Zelle
- Bill pay
- PowerPoint
- Excel
- Microsoft Word
Awards
- Bravo Zulu 2023
- High Five Award Q4 2023
- Sustained Superior Performance 2023
- Sustained Superior Performance 2022
- ASII July Cornerstone Winner 2022
- Meets Expectation 2020
- Exceeds Expectation 2021
- Exceeds Expectation 2022
- Exceptional 2023
Timeline
MSR- Fraud
Navy Federal Credit Union(Tek Systems)
11.2025 - Current
Install Lead - Wind Turbine Technician
Blattner Energy
02.2025 - 09.2025
Wind Turbine Technician
Takkion
10.2024 - 02.2025
Data Furnisher - Credit Bureau Dispute Specialist)
Navy Federal Credit Union
07.2024 - 10.2024
MSR Mentor in Account Services/Delta Force
Navy Federal Credit Union
02.2022 - 07.2024
Member Service Representative in Account Services (MSR I/II)/Advanced Account Services (MSR III)
Navy Federal Credit Union
12.2019 - 02.2022
Customer Service Associate
Walmart
08.2017 - 04.2019
Associate of Arts Degree - Computer Science
Pensacola State College