Takyah Lillard
Salon Place
EUCLID,OH
9
years of professional experience
Detail-oriented professional with experience in security, customer service, and salon services. Skilled in report writing, incident documentation, and clear communication, with a strong focus on guest support, safety, and problem resolution. Trusted to handle busy situations with professionalism and care.
Work History
Security Officer
7 Months- Monitored access points and verified credentials to maintain secure facility entry.
- Conducted routine patrols to identify hazards, suspicious activity, and policy violations.
- Responded promptly to alarms, disturbances, and emergencies using established protocols.
- Documented incidents, logs, and shift activity with accuracy and clarity.
- De-escalated conflicts and escorted unauthorized individuals from restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Hairstylist
7 Years 10 Months- Consulted with clients to assess hair goals and recommend tailored cut, color, and styling services.
- Executed precision haircuts, blowouts, and chemical services with consistent attention to client preferences.
- Advised clients on at-home care routines, product selection, and maintenance between salon visits.
- Maintained sanitized tools, stations, and work areas to support safety and cleanliness standards.
- Managed appointment flow and service timing to keep client visits efficient and organized.
Customer Service Representative
6 Years 7 Months- Resolved customer concerns at service desk, delivering accurate solutions for returns, exchanges, and order issues.
- Processed transactions, refunds, and price adjustments using point-of-sale systems with consistent accuracy.
- Supported shoppers with product locations, availability, and store policies to improve service experience.
- Coordinated pickup and return requests, ensuring smooth order handling across front-end workflows.
- Trained new associates on service desk procedures, communication standards, and cash-handling practices.
Education
High School Diploma
Dental Assistant - Dental Assistant
Skills
Security guard license
Incident documentation
Emergency response training
Incident reporting
Access control
Attention to detail
Conflict de-escalation
Conflict resolution techniques
Detail-oriented
Timeline
Security Officer
Allied Universal Security Services
03.2026 - CurrentRead More
Hairstylist
Salon Place
12.2018 - CurrentRead More
Customer Service Representative
Walmart
10.2017 - 05.2024Read More
Remington College
Dental Assistant from Dental Assistant
Read More
Euclid High School
High School Diploma
Read More